Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amazing claim services and help for my pet
When I have had issues with claims they were very helpful and when my pet got sick and we were concerned for parvo I was happy to have them in my back pocket to make sure I could provide care for my puppy
Insurer: Nationwide
By: Alyssa
Claims and regard
The ease of filing and payment. The regard and concern for my fur baby is sweet.
Insurer: Nationwide
By: Shelly
Best Customer Service
Honestly I have worked with a few other pet insurance companies and this one is the best. They have the clearest reimbursement policies and best customer service right from the beginning.
Insurer: ASPCA
By: Victoria
Long waiting period for reimbursement
I recently got this pet insurance with the wellness plan added for my dog, and I am surprised at how long it takes to get a reimbursement check or anything notifying me that the claim is in progress. Is there any way I can know that a claim is pending? Or do I just have to guess? Of course the first year having a dog is the busiest because we've been going to numerous appointments every month. I think uploaded 4 claims and only got 1 check back. Please let me know if there is any way of me finding out if they are pending? Through the app?
Insurer: Nationwide
By: Caitlin
Excellent
Nationwide has made my life stress and worry free during the 1st year of my puppy. After having to put down my last dog because I couldn’t afford emergency surgery, I knew I needed insurance. My new puppy has had the worst of luck making her first year difficult (and expensive) but because of her insurance I knew that she would be able to get the care she needed when she needed it. I always recommend nationwide to any pet owner I run into!
Insurer: Nationwide
By: Erika
Nationwide Pet Insurance is wonderful!
I love this company, and the compassion that they show. They always have my back.
Insurer: Nationwide
By: Adam
A great help
My cat got a sick and needed xrays/ultrasounds to check for any blockages. I wouldn't have been able to afford the bills completely on my own so it was nice to know there was something coming back to ease the blow. Glad I had made the choice to get pet insurance when I did. Any time I've had questions, the customer service reps have always been kind and helpful.
Insurer: ASPCA
By: Nicholas
It's Not If Yu Need It, It's When You Need It
I have found ASPCA insurance to be the best. I tried VIP. With every claim to VIP it was a battle. Always a rejection, delay or a reason why it was not covered. I have had the total opposite with ASPCA. Claims are paid smoothly and efficiently. If there is something I don't understand or need an explanation it is done courteously. After every claim I receive a follow up call and wellness check.
Insurer: ASPCA
By: libby
Great Insurance and customer service
Trupanion has been a good company, the rates are reasonable, coverage is good and the customer service is good.
Insurer: Trupanion
By: Keith
Coverage
The insurance for my four legged baby is good to have; however it would be better if we didn't have to wait 3-4 weeks to be reimbursed. This is my first time having insurance for him, so I didn't know that we pay then get reimbursed, I feel it should have been explained by an agent. Overall it's good insurance.
Insurer: Nationwide
By: Aisha