Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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TERRIBLE
Trupanion kept charging my credit card even after I canceled the policy AND changed my credit card number. They have a clause in all the fine print that says they can request your new card information from your cc company AND get it!! It’s outrageous! I had a policy for years and NEVER used it, then they took me for an additional $400 after I canceled. Do not use this company! I can only imagine how terrible they would be if you had a claim. This company is unethical and has no moral standard. I can’t say enough, stay away!
Insurer: Trupanion
By: Kelly
Couldn’t be happier!
My pup had an emergency with 3 vet visits within 24 hours. I took a photo of the receipts, uploaded to the app and had the reimbursement within a few days. Being able to focus on my dog getting better and not the bill was a huge relief. I can’t express how happy I am with HealthyPaws.
Insurer: Healthy Paws
By: Lauren
Outstanding
I recently submitted a claim for Gracie Lou. I was very pleased with the acceptance, the turnaround, and the coverage. Excellent service as such affirms my decision for purchasing pet insurance with your company for my little Gracie Lou.
Insurer: Nationwide
By: Lisa
Pets Best is informative.
My latest claim was only for refills of prescriptions for an ongoing medical condition. I received a notice that Pets Best was notifying my vet for additional information. I appreciated this information and my reimbursement followed shortly after.
Insurer: Pets Best
By: Gayla
A pleasure to deal with
As always, a pleasure to deal with and very informative. Never feel rushed when I have a million and one questions.
Insurer: Trupanion
By: Clarissa
Have always received great service.
Have always received great service. Customer since 2013.
Insurer: Trupanion
By: Sheila
Customer service was great
Lili was great to talk to. I'm hopeful I can understand how Griffins coverage works to get what he needs for his allergies...
Insurer: Trupanion
By: Kendra
Everything was easy and smooth.
Everything was easy and smooth. My only complaint might be that it took longer than usual for the processing.
Insurer: Pets Best
By: Theo