Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very friendly
The person I spoke with was very friendly and helped me with more than just my original question.
Insurer: Trupanion
By: Shimae
So glad you are there
Trupanion has been an invaluable help with the care of my three Westies. Thank you for your care and attention. So glad you are there.
Insurer: Trupanion
By: Anne
Totally trust them :)
Trupanion is always a pleasure to deal with and I totally trust them :)
Insurer: Trupanion
By: Darya
We love Trupanion
We love Trupanion and recommend to all our pet loving family and friends Susannah Brad & Maxx 🐾
Insurer: Trupanion
By: brad
Very helpful
When I needed coverage last year; Trupanion was very helpful and I was surprised how much was covered for mochas surgery; now that he has to have another I'm hoping for the same great service
Insurer: Trupanion
By: Beverly
You guys are amazing.
You guys are amazing. She genuinely cared about our dog.
Insurer: Trupanion
By: Meg
You guys are great!
You guys are great!
Insurer: Trupanion
By: Barb
Very pleased
Kelli was fabulous and followed up with an email. I am getting an amended invoice from the Veterinarian to have a portion of the claim re-processed. To date, I am very pleased with the professionalism and friendliness of your reps. The processing of the first two invoices on this claim was very efficient and all line items were perfect.
Insurer: Trupanion
By: vaughan
Helpful
While she was not able to resolve my question, she did send me the form that was necessary to start the process.
Insurer: Trupanion
By: Colleen
Always polite staff
All claims sent in to Trupanion were handled quickly and efficiently and the staff has always been helpful and polite to work with. GREAT experience always. Payments are made quickly on all claims submitted when the procedure falls under the covered items. Thank You
Insurer: Trupanion
By: James