Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Very prompt service!
I have been very pleased with Trupanion. They are so helpful anytime you call. They have very prompt service as well.
Insurer: Trupanion
By: M.
Excellent & Caring!!
We have been with Embrace for about 3 years now and we are very happy with them! They currently provide coverage for our three fur babies. They are prompt in processing claims and quick to respond to clarification on a claim review. They are also very personable and caring. We recently lost our oldest fur baby and Embrace sent us a very thoughtful card hand signed by several of the Embrace staff. We thought it was a wonderful caring gesture on their part. It shows that we are not just a name in a data base which means alot.
Insurer: Embrace
By: Tanya
Amazing
Switched to figo after seeing their ad at our local vet. Immediatly felt like this was the right place their customer service was top notch. Their claims have been fulfilled in less then 5 hrs and have been absolutley incredible. i recommend them to all my pet owner friends.
Insurer: Figo
By: Pinny
nicely surprised
I am very nicely surprised to see how well and organized this insurance works. It took a little while (mainly because my vet did not respond in a timely manner) but I got the checks in the mail, and also a phone call to make sure I was satisfied.
Insurer: ASPCA
By: Anne
Grateful and Thankful For Compassionate Care and Coverage.
ASPCA Pet Health Insurance has been a tremendous source of support for me in caring for my precious cat. ASPCA representatives are always very friendly and very helpful whenever I call with a question or a request. They always ask about my cat first and foremost and I always appreciate their concern and compassion. I also appreciate the time and effort they always take to explain their services, plans, prices, and just anything in general. In addition, I am always kept updated when it is time to reevaluate my plan, so as to ensure I am continuing to receive the most comprehensive, yet economical, coverage for my cat as he gets older. ASPCA provides me with much comfort knowing I can take care of my cat's needs and I can do so with a peace of mind that enables me to completely focus on the priority of ensuring my cat is always receiving the care he needs and deserves. As long as I am lucky enough to be a pet parent, I will always have ASPCA Pet Health Insurance too.
Insurer: ASPCA
By: Sarah
EXCEPTIONAL CUSTOMER SERVICE!!!
These passionate animal lovers, what can I say! Just wow, when it comes to customer service. Courteous, expedient, efficient, and reliable. They actually care. On one occasion, the rep, after asking, "who do I have the pleasure of speaking with today," asked me, "how is Bailey doing?" It's the little things folks, that always leave the BIGGEST indelible impressions. Thank you Dan! Love these people man. And they process claims with lightning speed and efficiency. Direct deposit is the way to go. So glad to have Embra e on Bailey's team!
Insurer: Embrace
By: Kevyn
Nationwide is the best/
My claim was settled quickly. The only hiccup was with the direct payment. My experience with Chase was not that pleasant which is not the fault of Nationwide. I must say that my questions when I call Nationwide are always answered. The representatives are helpful, knowledge and friendly. I never feel that I am that an interrupting their day. This insurance came available to me through my employer and I am happy for the convenience.
Insurer: Nationwide
By: Carolyn
Great service
Great service. I'm glad that I have healthy kids and I don't need your service often but when I do need it I have no complaints.
Insurer: Nationwide
By: Margaret
Kind of a hassle
Baxter had a urinary crisis at the end of May. I submitted my claims on May 27 and they weren't completed until around August 10th. The delay was the review of medical records. They were requested and submitted in June, yet I was told 2 times that they were behind and the claim kept being pushed back. It was very frustrating. I was ready cancel my policy, but one of your supervisors came thru and saved the day. She contacted the medical records department and was able to get my claims taken care of in a couple of days. She even called my back as she said she would!
Insurer: Nationwide
By: Emily
Working with Nationwide has been a pleasure, very happy with your insurance and Rocky is happy too.
Working with Nationwide has been easy and a pleasure, Rocky is happy too.
Insurer: Nationwide
By: Susan