Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Great experiences
I have had great experiences with Trupanion. They saved my life when our Kidy Boy was so sick. I would not have been able to afford his care without them. I do recommend them all my friends with pets.
Insurer: Trupanion
By: Patricia
Never had a bad experience
i have never had a bad experience calling customer service. I wish my own insurance was as easy to understand and navigate as my dog's is!! Thank you for all your help.
Insurer: Trupanion
By: Erin
I love you!
I love your company so much!! You are transparent, helpful and cover what you say you'll cover. Thank you for being such a pleasure to work with, especially during stressful times like when my dog is sick or injured.
Insurer: Trupanion
By: Ashley
BETTER than people insurance!
I tell people - Trupanion insurance for animals is BETTER than people insurance! NO hassle - very helpful! Thank you.
Insurer: Trupanion
By: Cecilia
Highly recommend Trupanion
My wife and I have 20 month old twins, but Sebastian the cat was our first baby. The diagnosis of cancer was devastating in July 2017. We looked to Trupanion as a partner in his fight. Without insurance, our options would have been limited. Sebastian fought a brave fight, but on October 27 he passed away. Despite his passing, Trupanion stuck with us and covered every bill and even his euthanasia treatment. I recommend pet Insurance to any new pet owner, but I highly recommend Trupanion over any other company
Insurer: Trupanion
By: Anthony
Satisfied
So many times I've asked a customer service rep a question, and because it's not within their script, they don't understand and answer something I didn't ask. This was so not the case for a change! She was knowledgeable and personable. I've told several people in the last week about Trupanion and my satisfaction thus far.
Insurer: Trupanion
By: Tonya
Everyone is great
Thank GOD for being there and helping care for Ninja, my best buddy. Without your help, he would be dead by now. Every body I spoke to was just great. Again, Thank You for your fast turn around in approving funding for my sick dog. Lewis Cains
Insurer: Trupanion
By: Lewis
Thank you
Thank you for helping me.
Insurer: Trupanion
By: Judith