Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Cut in the Chase, Fixed in a Flash!
I have two Border Collies so I just Knew that at some stage in their active lives they'd be in need of surgery! Both have now had minor issues that required some vet work. Most recently Murphy needed several stitches to a cut paw. Pets Best is the Best for Pets! Easy claims process, no arguments on review. No annoying wait times to talk to someone and then the runaround - Pets Best is user friendly, customer focused, engaged, responsive and always ready with good advice. People thought I was mad buying dog insurance, but it has paid off and over the course of their (hopefully) long lives, probably will again.
Insurer: Pets Best
By: Philip
Margo Christophilis
Trupanion has been awesome. They answer their phone, email and the Dr.'s when they call. Claims are paid within days. I would highly recommend them.
Insurer: Trupanion
By: Wa
They processed the claim quickly and even sent get well emails
My puppy had knee surgery a couple of weeks ago. I paid for it on my credit card and then submitted a claim to Healthy Paws Insurance. The approved the claim within a week and even sent an email asking how Max was doing. I highly recommend Healthy Paws for caring and for their quick claim processing. That's all you can ask for.
Insurer: Healthy Paws
By: David
Relieves financial burden
Kelli stayed on phone with me and got me the answer I needed regarding a CT scan for Maxy. I am going through a very difficult time dealing with Max's recent diagnoses with cancer and Trupanion is helping to relieve the financial burden of this disease.
Insurer: Trupanion
By: Dawn
Your service is excellent.
Your service is excellent. We are already recommending you!
Insurer: Trupanion
By: Eileen
Because EVERONE I have talk e d to from your company has been wonderful.
Because EVERONE I have talk e d to from your company has been wonderful. Also, the insurance coverage has really helped me alot. I am so impressed with your customer service it makes me think you are a great company to work for.
Insurer: Trupanion
By: CONNIE
Always prompt and hassle free
Always prompt and hassle free
Insurer: Trupanion
By: Lisa
It’s exceptional service!
It’s exceptional service! It’s also a relief to know there are people who can help fur baby parents ensure they receive the best quality care!
Insurer: Trupanion Canada
By: Debbie
So kind
Always so kind and patient to explain things. Always someone available right away to answer any questions or concerns.
Insurer: Trupanion Canada
By: Tina
Always available
someone is always available if need it as well always very helpful
Insurer: Trupanion Canada
By: Thea