Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Kreanna was very helpful and friendly.
Kreanna was very helpful and friendly. She did exactly what I needed her to without trying to talk me into or out of any service. I love working with Trupanion, I have never had a poor interaction.
Insurer: Trupanion
By: Amanda
They are professional and handle my case in a sensitive manner.
They are professional and handle my case in a sensitive manner. It is difficult dealing with insurance company when your pet is not doing well. Thank you
Insurer: Trupanion
By: Susan
quick responses,
quick responses, amount of coverage, reasonable premiums, ease of service (Trupanion Express), recommended by my vet.
Insurer: Trupanion Canada
By: Laurie
Murrayhill vet clinic recommended Trupanion and I'm so grateful
Murrayhill vet clinic recommended I get Trupanion some years back when Sapphara needed dental surgery. I’ve had pets all my life without insurance and decided I’d get this for obvious reasons, to give my pet the best care possible. Some years went by and Sapphara was very healthy, then within 24 hours she was deathly ill and Murrayhill was so spot on getting a diagnosis and helping me with the insurance claims even from the emergency clinic... I was so nervous and sad about my kitty and the cost of care and so grateful to have this insurance. I recommend Trupanion insurance for all pet owners and am happy to report that Sapphara is improving and home. Thank you so much to Trupanion and Murrayhill Vet Hospital....Sapphara Kitty and Merrily Wagner
Insurer: Trupanion
By: Merrily
Olivia would not rest until my questions and situation were resolved!
Olivia would not rest until my questions and situation were resolved!! She was extremely patient and reassuring that she would get to the bottom of it. And so she did! She is a very valuable employee for TRUPANION. Its not very often that you find someone with such wonderful customer service talents. Thank you
Insurer: Trupanion
By: John
I love the service I receive at Trupanion.
I love the service I receive at Trupanion. Everyone is so friendly and informative. My claims are always processed in a timely manner. You always ask me how Elliott, my Chow Chow, is doing. Thank you for all you do!
Insurer: Trupanion
By: Karen
It was so nice and reassuring speaking with Camille.
It was so nice and reassuring speaking with Camille. I appreciated her compassion and her time in explaining all of my questions. I could not recommend Trupanion more, especially as we go through a health crisis with our beloved pet. It is so comforting to know that the money can be taken out of consideration with pursuing care and treatment.
Insurer: Trupanion
By: Marla
Every representative I have ever spoken with has been extremely friendly and so helpful.
Every representative I have ever spoken with has been extremely friendly and so helpful....also, I very much appreciate your quick response with payments regarding my dog's recent surgery....
Insurer: Trupanion
By: Doris