Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Nice
Your agent was nice, patient, friendly, sincere, and helpful.
Insurer: Trupanion
By: Yvonne
Polite
Every person I've spoken to is polite
Insurer: Trupanion
By: Brandi
I’ve had great experiences with Trupanion.
I’ve had great experiences with Trupanion. My claims are processed usually in 24 hrs. Anytime I’ve recieved a check it’s been a week after my claim has been filed. Fast and friendly customer service with no hassles
Insurer: Trupanion
By: Stacey
Fast handling/processing.
Fast handling/processing.
Insurer: Trupanion
By: Barbara
Great service!
Great service! Working with Trupanion was very easy and the claim was processed quickly. Thank you. I have already recommended Trupanion to a friend
Insurer: Trupanion Canada
By: Kevin
Quickly resolved issue!
Haily was so sweet and got my issue resolved so timely!
Insurer: Trupanion
By: Philip
Haily was so sweet and got my issue resolved so timely!
Haily was so sweet and got my issue resolved so timely!
Insurer: Trupanion
By: Philip
Your agent was nice patient friendly sincere and helpful.
Your agent was nice, patient, friendly, sincere, and helpful.
Insurer: Trupanion
By: Yvonne
Ive had to file several claims for Gabriel over the years.
Ive had to file several claims for Gabriel over the years. Each time, the claim is processed and in my hands within 2 weeks. Im very happy with Trupanion and have recommended it to many of my friends.
Insurer: Trupanion
By: Jane
I was going to cancel due to some financial issues,
I was going to cancel due to some financial issues, but after talking with the rep I decided to increase my deductible and continue my coverage for my dogs. I had an old claim that I forgot about and she encouraged me to file it. The online claim filing was great and I received my check a week later!
Insurer: Trupanion
By: Mary