Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A true lifesaver!
I jokingly refer to my little rescue dog as a "lemon." Milo has had a number of health problems over the years and Trupanion has helped ease some of the burden. Trupanion has top-notch customer service and claims are always processed quickly. I am a big fan of Trupanion and recommend the insurance to friends and family, as well as neighbors and pet acquaintances.
Insurer: Trupanion
By: Michelle
The best pet insurance!
ASPCA is definitely the best pet insurance. My little kitten had some digestion issues, and aspca is able to cover 90% of my bills. I also recommended this to my friend, and she switched from Trupanion to aspca last week. The only thing that made me take 1 pt off is that when I first got this insurance, it took aspca a month to process my claims... But after the first couple of claims, the later one is much faster.
Insurer: ASPCA
By: Crystal
Fantastic
Very helpful and caring people. Definitely recommend to others.
Insurer: ASPCA
By: Tabitha
Life Saver
Great customer service, very caring people that work there. Fast processing of claims. Literally was a life saver for when my puppy was still little and swallowed a squeaker from a squeaky toy and had to have emergency surgery on a holiday weekend. Very expensive. Having pet insurance is a must for any pet I will ever own now! Especially a large breed like I have... they like to get in trouble : ) I am very happy with everything with ASPCA and the most competitive monthly rates too. Thanks ASPCA from me and my Newfie!
Insurer: ASPCA
By: Brooke
I lOVE this Insurance!!!
I lOVE this Insurance!!! They have stood by their policies. 10 Stars! If I could give it more I would.
Insurer: ASPCA
By: Renee
Very helpful, I receive my reimbursement right away.
Very helpful, I receive my reimbursement right away, and they do what they advertise! Great service! I have really enjoyed this insurance. They do what they say they will do without any complications! They cover all my wellness needs and all of my sick visits! I have a golden who ate everything in sight and needed surgery, there were never any questions or complications with reimbursements!
Insurer: Embrace
By: Valarie
Customer service is friendly and knowledgeable.
Service has been good. I've been with this company for years with both of my golden retrievers.
Insurer: ASPCA
By: Leslie
Great support and service - thank you
Pets Plus Us has provided great service and support to us in dealing with several health issues with our yellow lab, Angus. Their claim process is clear and simple, and claims are processed quickly. It's been a great relief to be able to go ahead with the right treatment immediately know that Pets Plus Us is backing us up. Thank you!
Insurer: Pets Plus Us
By: Bonnie
Very pleased with their service, prompt and efficient.
My dog became terminally ill and the insurance co. was easy to deal with. Considering what we were going through it's good to not have additional problems. She got through an incredibly difficult time, surgery, and recovery. Currently she's doing well and I renewed my subscription, the monetary reimbursement was a great help. Thank you, Djeni
Insurer: ASPCA
By: Djeni
You Never Know!
I thought I would never need pet insurance as my dog was very healthy! But this winter I found myself needing to put in many claims. My dog has had problems with recovery and in spite of wonderful care from his vet I needed to have many visits. Thanks so much for the pleasant people at Embrace Insurance who helped me with the process I am so glad I have them! Pre-existing conditions are an unfortunate reality with pet insurance but knowing that and shopping around I am very glad I choose Embrace!
Insurer: Embrace
By: Len