Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Explained everything!
Peter was very helpful! Explained everything. Thank you for your service, just hope I don't have to use it
Insurer: AKC
By: June
Great Company
I work with a lot of pet insurance companies through work and decided on Pets Plus Us. They have had great service, very reliable. I've never had a claim that I thought was wrongly denied. I find their prices reasonable compared to other companies. I like that they pay for exam fees, and rehab. I also love their underwriting service where they will tell you exactly what is pre-existing and not covered based on your pet's medical history. And if the coverage isn't to your liking, you can easily cancel before you even get charged. Customer service has always been great.
Insurer: Pets Plus Us
By: Ming-Ming
If you want pet insurance, before you buy one, CHECK with EMBRACE !!!!!!!!!
Embrace is prompt, very friendly and provides quick service for all claims, and have been very fair with me !!!!
Insurer: Embrace
By: henry
Awesome
Always fast and efficient with payments always pleasant to deal with
Insurer: Pets Plus Us
By: Kaycee
Two thumbs up!!!
Quick, easy and reliable! Great customer service and very organized! I love having my baby covered by Embrace!!
Insurer: Embrace
By: Michelle
Grateful Dog Parent
Have been insured for more than ten years. In the last few my Yorkie has a several medical emergencies. My claims are quickly processed and paid. So grateful for this service and frequently asked other dog owners if they are insured if the topic of health arises because I believe it is an important part of pet ownership. I recently needed to call about an issue accessing for account online and the woman I spoke to couldn’t have been nicer. So high marks from thus far. I am an ambassador ( non-compensated) for Embrace because of the service they provide.
Insurer: Embrace
By: Kathi
Stay away...every other pet insurance company is probably better
I added a policy with the ASPCA and thought with their new policies that it was a good choice. That couldn't be further from the truth, and I have already cancelled after less than 24 hours. They called to "welcome" me to the ASPCA and I proceeded to ask them questions regarding pre-existing conditions. The representative told me that anything even not diagnosed would be considered pre-existing. I asked then, since I had a situation where a dog was diagnosed with hip dysplasia after being x-rayed for a knee problem, how I could know all of the issues my dogs had when that dog didn't have symptoms. Keep in mind that I was clear during the conversation that the dog I asked about had an accident only policy and wouldn't qualify for illness coverage. The rep then tells me they record these calls and they would refer back to this call AND review the medical records to determine if my dogs had pre-existing conditions. Her tone was accusatory and it certainly seemed like a threat to me. They refuse to review medical records and tell me what was considered pre-existing, and she just told me I could get a quote from the vet and submit it to see if I was covered. I told her I wouldn't even have anything to submit when my two dogs covered by illness and hereditary conditions didn't have issues. They indicate these calls are recorded for quality assurance when they call you or you call them. Quality is not the reason for the recording, it is to try to get out of paying in the future Which by the way makes no sense, because my dogs I was going to insure were fairly healthy. They lost out on insuring three pets that are fairly young for life. and you should be VERY careful dealing with this business. Don't let the nice reps fool you, this lady was sickeningly nice before her threat during the call.
Insurer: ASPCA
By: Sam
Can’t say enough positive things about Embrace!
Very easy to submit claims, quick response and payment. Very knowledgeable folks and very helpful. Have sent several claims over the year.
Insurer: Embrace
By: Bev
Undecided
I can't decide if it is worth it. My premiums keep going up and they are about to go up about $30/mo. I'm waiting to see if anything this year has been covered. Then I will decide. Tim was no help on the phone. he was polite, but could not answer my questions about if my bills would be covered.
Insurer: Trupanion
By: Kathy