Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best pet insurance by far
I can’t say enough about this great company I’ve had all very positive . Filling out claims live chat speedy reimbursement I can’t ask for anymore than that..thank you for taking good care of my very loved jack Russell ...Jacki Jax’s
Insurer: Pets Best
By: The
Straightforward, fast processing, no arguments or hassles, empathetic
Healthy Paws services have been so outstanding that I am taking the time to write this review. Having a beloved pet that goes through a traumatic illness, is saved by surgery, and then six months later has the same thing and has to be put down is really difficult, but Healthy Paws at least made the pain of filing claims as easy as possible. The coverage is straightforward with no hidden gotchas, no arguments, and no stalling. Both the first claim in January and the second for the same issue in July were processed promptly. They worked directly with the clinic to get the medical records they needed with little to no bothering me and I had reimbursement checks within two weeks. I was surprised and touched to receive a condolence card in the mail with six personalized messages from staff members. This is a great company and I highly recommend.
Insurer: Healthy Paws
By: Elisabeth
claim review very slow
I am pleased with our coverage of Nicholas. However, no claims for Sophie have been processed. I received request for one year records for Sophie, which I provided. This last week, we got a letter stating that an additional 30 days was needed, which was very disappointing.
Insurer: Nationwide
By: vickie
Trupanion keeps clients informed
Trupanion keeps clients informed of its processing each time your pet needs medical care. They help with expenses and notify you promptly when reimbursement is tabulated.
Insurer: Trupanion
By: Nelda
Excellent service
We always have excellent customer service and Trupanion always holds true to their word with helping with vet bills.
Insurer: Trupanion
By: Caitlyn
They make it very easy
They make it very easy and the are quick at paying. They are also extremely pleasant to deal with.
Insurer: Trupanion
By: Jeannine
Trupanion has been very efficient
Trupanion has been very efficient & has processed claims timely.
Insurer: Trupanion
By: Helen
Extremely helpful
Every representative I've spoken with at Trupanion has always been extremely helpful and I've never had any issues with claims that I've submitted.
Insurer: Trupanion
By: Jeanette