Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Not sure it's worth it
I got pet insurance for both my dogs after one was diagnosed with bone cancer. I did not expect Figo to cover the cancer costs as it was a part of a pre-existing condition. This same dog happened to fall and pull a muscle in a different leg unrelated to the cancer so I filed that claim. But let me tell you, the wait time to process claim is ridiculous. They keep saying that their are hiring more people because the claims are taking 6-8 weeks to process once submitted. Read the fine print, they would not cover my dog's euthanasia because he died of the cancer. Then charged me for his insurance the month after the claim was submitted which included the cancellation of the policy. When I called they said I needed to send a separate email to cancel the policy, then it would take more than a week to return my money. It's bad enough that I have that we have the grief of losing our 2 year old dog, but come to find out they covered $25 of the expenses. Ridiculous!!! Buyer Beware.
Insurer: Figo
By: Keanah
Very helpful.
Very helpful. They said they would call back with an update in a day or two after checking with another department but they returned the call within 20 minutes. Great customer service
Insurer: AKC
By: Sierra
Don't pay for this insurance!!
I was told by my breeder that she signed me up for 30 days of free insurance through the AKC and when I turned in my substantial claim, they turned my claim down because not only did my breeder have to sign me up for the insurance, and did, it had to be "activated by me". I received an email and thought it was a copy with all the names on it. I have never had to sign up AND then have to "activate" it. Who would have guessed I had to "activate" my free insurance after signing up for it? In my opinion, they are just looking for any way to not pay. I would not recommend this insurance, clearly, they look for reasons not to pay. I'm sure there are plenty of other insurance companies with better ethics.
Insurer: AKC
By: Debra
I'm a very pleased & satisfied customer. Pleased with your services, response time & your Representatives!
I took a few months to THOROUGHLY review a few insurance carriers/plans and I am VERY PLEASED to have chosen Hartville. Your agents are very friendly, knowledgeable and professional. Your response time to reimburse me for a claim was completely acceptable - and your prices were lower than other companies. I feel comfortable knowing I have coverage with Hartville if anything should happen to Logan. I've never had pet insurance before and I couldn't be happier with choosing you.
Insurer: Hartville
By: Lucie
Efficient and friendly service
Each time I have called with a question or concern, I have reached a helpful, qualified and friendly "embracer". They have trained their staff well to treat each person and every call proficient and professionally. The system allows for easy transmittal and submission of claim information and they answer their phone!!! Unlike so many other businesses - that is huge for me. Thank you for being an awesome company - Embrace Pet Insurance!
Insurer: Embrace
By: Maria
YOUR DOG AND NATIONWIDE - YOUR BEST FRIENDS
Nationwide has insured my little Jack Russell Terrier, Chula, throughout most of her life. Your company is upstanding, honest, and dependable. My darling Chula was almost killed about seven weeks ago by an attack from a very large dog but, Nationwide was right there by my side. Thank you, Nationwide, for nine years of excellent service (Chula will be 13 years old in May 2018). The song says it all - "You're Simply The Best! Better Than All The Rest!" Scottsdale, Arizona
Insurer: Nationwide
By: GLENDA
Outstanding
I have been a client for 5 years and have nothing but praises for this service. I now have the VitusVet app that allows me to submit claims on my phone and keep track of my dogs health. I am thankful for pet insurance is the best investment I have ever made.
Insurer: Healthy Paws
By: Leo
Trupanion Rocks!
I have had Trupanion for 4 years and they are amazing. The claims are followed up with email notification and immediate direct deposit. I am so thankful I chose Trupanion. My other pet has another insurance ASPCA because of pricing at the time in my area, so, in comparison Trupanion has been totally supportive and the staff in Seattle are really awesome! Trupanion Rocks~
Insurer: Trupanion
By: colleen
Great Service
Embrace has been easy to work with and quick to respond to questions. They worked with my vet to make sure my cat was covered for certain procedures and tests. Thank you!
Insurer: Embrace
By: Jenny
I am very satisfied with Nationwide Pet Insurance
I have had my dog enrolled in Nationwide Pet insurance for the last few years. I am very satisfied with this insurance. Submission of claims is easy, their website keeps me informed of the progress in processing the claim and payment is quick. For those instances where a claim is denied, a satisfactory explanation is provided. Overall, this is one of the easiest insurance companies I have ever worked with
Insurer: Nationwide
By: Karen