Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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THE Best Insurance. Ever.
A ten isn't high enough :) I simply cannot give Healthy Paws a high enough rating for their help and their compassion and speedy service to me and my beloved dog. She had an emergency splenectomy at an emergency hospital; many tests, two nights in ICU care. We were stunned by the day's events. By the next morning after her surgery, I had an email in my in box saying Healthy Paws was honoring the claim for the very expensive (and very excellent) care. I only wish there was health insurance like this for humans. The people are very kind, know what they are doing, and quick to respond. I totally recommend them to all who have pets. When lightning strikes it is a blessing to have them in your corner.
Insurer: Healthy Paws
By: Barbara
Integrity
I have always had exceptional service and I have always felt like I have the support and understanding of Embrace.
Insurer: Embrace
By: Courtney
Weight off our shoulders
Dealing with an injured young dog was so stressful! Our lab hurt herself jumping up and we were so unbelievably stressed as to helping her. The costs were staggering but pets plus us was there for us every step of the way!! It was such a weight off our shoulders that at least we didn't have to worry about the mounting vet bill. We still have a long road ahead of us but are so relieved to have chosen such a dedicated insurance company! They have eased our minds! Thank you!!!
Insurer: Pets Plus Us
By: Shell
Sam was so helpful and informative.
Sam was so helpful and informative. Thank you.
Insurer: Trupanion
By: Michelle
Rhonda was very helpful kind and empathetic toward our situation.
Rhonda was very helpful, kind and empathetic toward our situation. She was great.
Insurer: Trupanion
By: Kathleen
She was profession yet friendly and a pleasure to speak with.
She was profession yet friendly and a pleasure to speak with. Answered all of my questions and I would recommend Trupanion to anyone that asked about insurance. Thanks
Insurer: Trupanion
By: Melissa
I was and am too distraught to remember specifics since losing my girl yesterday.
I was and am too distraught to remember specifics since losing my girl yesterday. I will see how my three claims are handled to give a final opinion. Your staff is friendly and thoughtful and that is very much appreciated.
Insurer: Trupanion
By: Gerda
Customer service was excellent.
Customer service was excellent.
Insurer: Trupanion
By: Kari
She is hands down the most caring and helpful agent I have talked to so far.
She is hands down the most caring and helpful agent I have talked to so far. She helped me and Tulip through a hospital emergency and made sure everything went smoothly with getting a pre-approval for her expenses. I am so grateful. She helped me calm down and feel taken care of during a very sad and stressful time.
Insurer: Trupanion
By: Valentyn