Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great pet insurance!
Great insurance & customer service!
Insurer: Embrace
By: Cara
Awesome review-must read
My claim was paid out within 11 days after my dogs surgery. Everything they said they would cover they did. It was more of a hassle free task then dealing with my own health insurance. I am very impressed with their process.
Insurer: Healthy Paws
By: Amy
Highly Recommend
I am thoroughly satisfied with the service I received. I appreciate your knowledge and ease claims are hanfled and even have funds direct deposited.
Insurer: Pets Best
By: Lilly
Very pleased so far !
This company has been honest about what they offer and paying your claims. The last pet insurance company that I was with was not honest at all.
Insurer: ASPCA
By: Kimberly
Excellent response.
Excellent response to all my needs. Extremely helpful, quick turnaround on claims, wonderful, knowledgeable employees. I strongly recommend Pets Best every time pet insurance is discussed. Love this policy!!!
Insurer: Pets Best
By: Sandra
Extremely easy to submit claims.
Every claim U have submitted has been extremely easy. I just logged on, filled out the Claim form, attached a copy of the invoice and submitted it. Within one day I received notification of receipt. Within a week I received notification of payment and, because I used direct deposit, it was in my account. I couldn't be more pleased.
Insurer: Pets Best
By: Robert
I have never had a problem
I have never had a problem and have always received exceptional service
Insurer: Trupanion
By: Brenda
Fairly covered
I think everything was very fairly covered. I am great full to Animal Arc for processing the claim for us. I know I could never have done it! Thanks to all
Insurer: Trupanion
By: Suzi
Very efficient handling of claims. I have been with Embrace a few years now and am very satisfied.
See my re view above. I am a very satisfied customer.
Insurer: Embrace
By: Joan
What will my first experience with TRUPANION be like?...
Enjoyed speaking to the woman who discussed the insurance plan with me...she was very knowledgeable and answered all of my questions.Since I signed up 2 days ago, I have had no experience with making claims. Sadly, my Bichon has a pre-existing allergic condition and it's an expensive condition!
Insurer: Trupanion
By: Janice