Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Thank goodness for Nationwide!
I am very glad someone recommended that i get pet insurance from Nationwide. It has been a great investment and really given me comfort to know i have insurance should anything happen to my dog. Nationwide is friendly, organized, has a quick turnaround and a great website to check on pending bills. I am pleasantly surprised.
Insurer: Nationwide
By: Sarah
Very pleasant company to work with.
Nationwide Pet Insurance is a pleasure to work with. The agents on the phone are very nice and knowledgeable. Also, they process claims very quickly.
Insurer: Nationwide
By: Michael
ASPCA Pet Insurance live up to their claims!
Support could not have been better. They-completely lived up to all their coverage claims
Insurer: ASPCA
By: Loretta
Trupanion is a blessing!
We had a puppy that contracted Parvo. She had to stay in the animal hospital for a week getting intensive treatments. Sadly, she did not make it. If we had not had Trupanion pet insurance, on top of the heartbreak of losing our sweet girl, we would have had the extra stress of having to pay a $7500 vet bill. However, because we had pet insurance through Trupanion, they paid $6500. They also deposited it directly into our bank account very quickly. We thank GOD for such a wonderful company!
Insurer: Trupanion
By: Julie
Pets Best makes it easy as possible.
Pets Best has been such a wonderful company to deal with. Although these last claims were extremely sad to file because we lost our beloved dog Mattie, Pets Best made it as easy as possible, including automatic cancellation of Mattie's policy as of a day after her death and notice of refund for the inapplicable dates. Thank you! We'll be back to Pets Best when we are ready to get another dog.
Insurer: Pets Best
By: Priscilla
Pets Best is true to their word.
Pets Best is true to their word. I don't have to worry about reimbursement as long as I submit the proper paperwork. With the use of technology, its as simple as taking a picture of the receipt and using the app.
Insurer: Pets Best
By: Joseph
Easy and fast
It is easy and fast to get claims processed
Insurer: Trupanion
By: Wayne
Very helpful.
You have been very helpful thru all the years we have been with you.
Insurer: Pets Best
By: Christine
Pets Best is awesome.
I have 7 pets and they are all covered by Pets Best Insurance. Recently my 13 year old dog Suki was diagnosed with liver cancer. She had surgery to remove a very large mass and almost didn't make it. I am devastated, but hopeful that the chemo she is on will prolong her life. Pets Best is awesome and has not denied any of my requests from the surgery to all of the charges for the chemo meds and her Oncology appointments. Pets Best makes it easy to decide whether life saving treatments can be afforded when a decision on your pets care has to be made. I tell everyone that has pets, especially puppies and kittens to get Pets Best. The claims submittal process is so easy and if you need assistance the staff is so wonderful and helpful. Thank you Pets Best.
Insurer: Pets Best
By: Laura