Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Sam was so helpful and informative.
Sam was so helpful and informative. Thank you.
Insurer: Trupanion
By: Michelle
Rhonda was very helpful kind and empathetic toward our situation.
Rhonda was very helpful, kind and empathetic toward our situation. She was great.
Insurer: Trupanion
By: Kathleen
She was profession yet friendly and a pleasure to speak with.
She was profession yet friendly and a pleasure to speak with. Answered all of my questions and I would recommend Trupanion to anyone that asked about insurance. Thanks
Insurer: Trupanion
By: Melissa
I was and am too distraught to remember specifics since losing my girl yesterday.
I was and am too distraught to remember specifics since losing my girl yesterday. I will see how my three claims are handled to give a final opinion. Your staff is friendly and thoughtful and that is very much appreciated.
Insurer: Trupanion
By: Gerda
Customer service was excellent.
Customer service was excellent.
Insurer: Trupanion
By: Kari
She is hands down the most caring and helpful agent I have talked to so far.
She is hands down the most caring and helpful agent I have talked to so far. She helped me and Tulip through a hospital emergency and made sure everything went smoothly with getting a pre-approval for her expenses. I am so grateful. She helped me calm down and feel taken care of during a very sad and stressful time.
Insurer: Trupanion
By: Valentyn
didn't resolve my issue
Kyra didn't resolve my issue but gave me the forms and recommended steps for addressing my concerns.
Insurer: Trupanion
By: Kim
I was receiving calls and emails that my account was overdue despite having been on auto payment for over a year.
I was receiving calls and emails that my account was overdue, despite having been on auto payment for over a year. She was helpful and took payment over the phone and made sure that I was signed up for autopay. Three hours later I received another call saying my account was overdue.
Insurer: Trupanion
By: Emily
Kathleen was a professional and handled all my questions with ease.
Kathleen was a professional and handled all my questions with ease. She helped me with things I had called about previously and were not resolved. She is an excellent service rep. More reps should follow her que.
Insurer: Trupanion
By: Lucy
Very obliging helpful and understanding!
Very obliging, helpful and understanding!
Insurer: Trupanion Canada
By: Jeanette