Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great company, fast reimbursement
I have been with Healthy Paws since 2011. After careful research I chose them because they had great reviews. We now have two dogs that sometimes need treatment for one thing or the other. They are always available to answer all of your questions, their website is easy to navigate and their reimbursement checks come a few days after you file a claim. You can’t ask for anything more from a company. Don’t hesitate, call Healthy Paws and acquire insurance for your pets today.
Insurer: Healthy Paws
By: Diana
The Best pet insurance
My chihuahua puppy broke her metatarsal bones, fancy word for toes. I submitted the claim using the app. Easy and hassle free. Everything was done an about a week. From the proscessing the claim to reimbursement. They still continue to cover every bad age change every week. Even after my surgery reimbursement of $2500. And what really put the icing on the cake. I had a team member reach out to me personally and ask how my puppy was doing and how the surgery went.
Insurer: Healthy Paws
By: Ashley
An insurance co. that actually cares about the well-being of my dog as much as I do!
We got puppy insurance for our puppy as soon as we got her at 10 weeks old, she just had a case of puppy pneumonia and at 6 months, had already racked up $3000 in vet bills. Our pup is much better and got our reimbursement back before her antibiotics ran out so we are at ease. Not only does Healthy Paws provide quick customer service responses and reimbursement, they also email to ask how our puppy is recovering. It has been an amazing experience and I can not recommend Healthy Paws enough.
Insurer: Healthy Paws
By: Meagan
I recommend dog insurance to everyone
Embrace has covered my 4 Bernese Mountain Dogs for several years and I have always been very pleased with their service. Many times the question comes up "Should I get dog insurance?" I always say "yes" and always recommend Embrace. They have covered everything. No exclusions. They cover many "alternative treatments". They pay promptly and if I ever have an issue or a question they are easy to reach by phone.
Insurer: Embrace
By: Alice
Trupanion provides excellent service and peace of mind regarding per care.
I appreciate all the help I received and feel that Trupanion has made it easier to make decisions regarding the health and well-being of my pet.
Insurer: Trupanion
By: Kim
They care about my dogs!
I've had this company for a few years now and, aside from the fact that they cover a LOT, the people are about my dogs. They've called to check on them and even sent a sympathy card when we had Rocky sent to the Bridge. That personal touch means a lot.
Insurer: ASPCA
By: Anna
Best decision I made!
The day I called to inquire about their policy I was overly impressed by the customer service from their representative. This, combined with my extensive research on the various policies available, is what made me choose Pets Plus Us over the competitors. I have since processed various claims due to my puppy being attacked; each time I contact them, I am overwhelmed with their support, empathy and willingness to ensure I get the best coverage possible for my furbaby. I am beyond happy that I chose Pets Plus Us over the competitors!
Insurer: Pets Plus Us
By: Lynn
Filing our claim was very easy and we didn't really have to do anything.
I would highly recommend Trupanion. Its nice to know my dog is covered and they make it as easy as possible.
Insurer: Trupanion
By: Kelly
Fantastic company.
Pets Best has always been very professional and courteous. If you do not understand something, they always take the time to make sure you do understand. I think this company is fantastic and I'm very pleased with the services. Thank you ladies, for always being so nice!
Insurer: Pets Best
By: Lisa