Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Wish Healthy Paws provided Health Insurance for Humans!
Healthy Paws allowed us to have Squeak receive superb care at the Matthew Ryan Veterinary Hospital at the University of Pennsylvania. The quality of Healthy Paws' coverage, service, kindness, and caring removed the financial pressure and minimized our emotional stress.
Insurer: Healthy Paws
By: JERRY
Tim was awesome very engaging supportive and a great listener.
Tim was awesome, very engaging, supportive, and a great listener. He helped me immensely.
Insurer: Trupanion
By: Colleen
I have been extremely happy with Trupanion all these years.
I have been extremely happy with Trupanion all these years. Just recently two friends joined when I suggested they do. Forgot to tell them to use my name - oh well. You are always friendly, helpful and prompt on payments.
Insurer: Trupanion Canada
By: Debbie
Can't believe how easy the claim process was through Healthy Paws--they're a top-notch company.
Healthy Paws is my first experience with pet insurance; I decided on this company after a significant amount of research. I couldn't be happier with my decision and have recommended the company to many of my friends who own pets. My dog recently had surgery, and I couldn't believe how quick and easy it was to file a claim and be reimbursed for the bulk of a pretty substantial bill. Plus, it's the little things that matter--their staff even sent a few emails asking how my dog was doing after the surgery. Healthy Paws has really gone the extra mile, and I'm so glad I purchased a policy through them.
Insurer: Healthy Paws
By: Catherine
Excellent Service
Embrace is a good company. They are immediately responsive to inquiries and claims and answer questions fully. The reps are courteous, professional. They have enabled me to recover significant expenses after illness of my dog Satchel.
Insurer: Embrace
By: Ronald
Quick processing of claims
I can't believe how easy it is to file a claim from my smartphone app. The processing time is amazingly quick, and i like that you can go online and check status of the claim! Thank you so much!
Insurer: Nationwide
By: Diane
Great Company
We have had Embrace insurance for about 6 years and we have never had a problem. The Embrace team is very responsive and I never felt like we had to wait very long for our claims to be processed. Everyone I have spoken to on the phone has been knowledgeable, nice and professional. I highly recommend this company.
Insurer: Embrace
By: Jenni
We'd still get our dog treated. Wish it was clear that there is an annual cutoff per disease.
Generally pleased with the processing of our paperwork. Prompt and efficient. Lack of clarity on coverage for an individual disease could be improved.
Insurer: Nationwide
By: Yale
Best coverage, reasonable cost, claim turn around time is excellent
I researched over half a dozen plans before insuring my new puppy. I have made a couple of claims already for well-puppy check and an injury. The claim submission process can be completed online or by mail, I chose online. The claim was handled expeditiously. I have recommended Nationwide insurance to a couple of new puppy parents.
Insurer: Nationwide
By: Cindy