Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I highly recommend healthy paws
I Highly recommend Healthy Paws. Carson is our first puppy and this obviously is the first time having Pet Health Care so I didn’t know what to expect. I just knew that I wanted to do this right so I did my research on pet insurance companies in advance before we brought Carson home. Healthy Paws comes highly recommended. Shortly after bringing Carson home I signed up !! I Never Ever Ever Ever thought in a million years I would be going through something like this with Carson at such a young age ! He needed to have surgery. They were amazing through the whole process. I used the app on my phone to submit my claim . It was seriously the easiest thing I have ever done . Immediately I received an email saying they received my documents and give us 10 business days to review your claim , if this is your first claim gives us a little extra time . By the 12Th day I had an email saying claim in process, the very next day (Sunday) I had the summary of my reimbursement for each bill . I noticed there was a bill missing ( my fault ) so I called them immediately, I had Andrea on the phone very quickly and she told me no worries just re submit the one missing right now on your phone and I will keep an eye out for the claim and process it quickly so you don’t have to wait another 10 days. Within an hour I had an email saying it was being processed (thank you Andrea). The next morning I had the summary of my reimbursement. In less than a week from then I had the reimbursement checks sitting on my kitchen counter. I can Now say with confidence i chose the Best ! I have been telling everyone about our great experience with Healthy Paws. You can be sure I will be a life time loyal client .
Insurer: Healthy Paws
By: Maria
Prompt Service
Super customer service and a very prompt response to claims. Finn is on the way to his sixth visit regarding his cataract surgery and each claim has been processed efficiently and quickly. I volunteer in rescue and ALWAYS recommend that adopters consider insurance.
Insurer: Embrace
By: Lisa
Trupanion is on the lips of all of the doctors at Animal Medical Center in NYC.
Trupanion is on the lips of all of the doctors at Animal Medical Center in NYC. My beloved beagle is in intensive care and Trupanion could not be more compassionate and helpful in terms of our needs. Thank you, Trupanion.
Insurer: Trupanion
By: Lisa
I love stumping the reps with questions about my scenario - it almost always ends with "I never thought about that we found out this after talking to someone and now I know because I have a dog that XYZ".
I love stumping the reps with questions about my scenario - it almost always ends with "I never thought about that, we found out this after talking to someone, and now I know because I have a dog that XYZ". Adds a human element here. Thank you for taking care of me and my pups!
Insurer: Trupanion
By: Nicholas
Lisa was great related very well to my experiences and was very knowledgeable about the coverage.
Lisa was great, related very well to my experiences and was very knowledgeable about the coverage. I had questions about what might be covered, and under what circumstances. She also immediately sent me a form to help me with getting pre-approval. The form is very simple, and easy for me to complete.
Insurer: Trupanion
By: Kelley
I am very happy with the quick response from Trupanion.
I am very happy with the quick response from Trupanion. Very professional.
Insurer: Trupanion
By: June
Trupanion's customer service is excellent!
Trupanion's customer service is excellent!! Everyone I've spoken with at Trupanion has been extremely helpful, courteous and knowledgeable. It's such a pleasure doing business with a company that knows how to deliver quality customer service. Wish everyone would follow your example.
Insurer: Trupanion
By: Bunny
I have never thought so highly of a business before or been so wonderfully taken care of.
I have never thought so highly of a business before, or been so wonderfully taken care of. I have used Trupanion for six years now and each and every person I talk to helps me to the fullest and I feel so grateful.
Insurer: Trupanion
By: Valentyn
Brittany was very informative and patient with a complicated pet situation and communicated and managed everything very well.
Brittany was very informative and patient with a complicated pet situation and communicated and managed everything very well. Excellent worker.
Insurer: Trupanion
By: David
I insured Charley Girl just before she was diagnosed with Degenerative Myelopathy.
I insured Charley Girl just before she was diagnosed with Degenerative Myelopathy. I thought for sure Trupanion would think I was trying to get over on them because of the timing. Trupanion did not have a second thought and reimbursed me right away. Interactions with them have been pleasant and payment was always rapid.
Insurer: Trupanion
By: Lynne