Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion is on the lips of all of the doctors at Animal Medical Center in NYC.
Trupanion is on the lips of all of the doctors at Animal Medical Center in NYC. My beloved beagle is in intensive care and Trupanion could not be more compassionate and helpful in terms of our needs. Thank you, Trupanion.
Insurer: Trupanion
By: Lisa
I love stumping the reps with questions about my scenario - it almost always ends with "I never thought about that we found out this after talking to someone and now I know because I have a dog that XYZ".
I love stumping the reps with questions about my scenario - it almost always ends with "I never thought about that, we found out this after talking to someone, and now I know because I have a dog that XYZ". Adds a human element here. Thank you for taking care of me and my pups!
Insurer: Trupanion
By: Nicholas
Lisa was great related very well to my experiences and was very knowledgeable about the coverage.
Lisa was great, related very well to my experiences and was very knowledgeable about the coverage. I had questions about what might be covered, and under what circumstances. She also immediately sent me a form to help me with getting pre-approval. The form is very simple, and easy for me to complete.
Insurer: Trupanion
By: Kelley
I am very happy with the quick response from Trupanion.
I am very happy with the quick response from Trupanion. Very professional.
Insurer: Trupanion
By: June
Trupanion's customer service is excellent!
Trupanion's customer service is excellent!! Everyone I've spoken with at Trupanion has been extremely helpful, courteous and knowledgeable. It's such a pleasure doing business with a company that knows how to deliver quality customer service. Wish everyone would follow your example.
Insurer: Trupanion
By: Bunny
I have never thought so highly of a business before or been so wonderfully taken care of.
I have never thought so highly of a business before, or been so wonderfully taken care of. I have used Trupanion for six years now and each and every person I talk to helps me to the fullest and I feel so grateful.
Insurer: Trupanion
By: Valentyn
Brittany was very informative and patient with a complicated pet situation and communicated and managed everything very well.
Brittany was very informative and patient with a complicated pet situation and communicated and managed everything very well. Excellent worker.
Insurer: Trupanion
By: David
I insured Charley Girl just before she was diagnosed with Degenerative Myelopathy.
I insured Charley Girl just before she was diagnosed with Degenerative Myelopathy. I thought for sure Trupanion would think I was trying to get over on them because of the timing. Trupanion did not have a second thought and reimbursed me right away. Interactions with them have been pleasant and payment was always rapid.
Insurer: Trupanion
By: Lynne