Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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I love Trupanion.
I love Trupanion. They are a fair company who offer great, easy to understand coverage and their employees truly care about your pets!
Insurer: Trupanion
By: Eugenia
Lisa was great.
Lisa was great.. I just had a really bad experience with initial cancer claim for my senior who was insured by you over five years without incident. Not a big good impression. Stressed me out bad.
Insurer: Trupanion
By: Diane
pleasure to deal with a company that is as efficient as you are
It is such a pleasure to deal with a company that is as efficient as you are. Your employees are very knowledgeable, caring and professional It would be so much better if the rest of the companies in this country were like Trupanion. Thank you and your employees for all of your help Abby say's thank you also!!!!
Insurer: Trupanion
By: Ronald
Very helpful a pleasure to deal with
Very helpful a pleasure to deal with
Insurer: Trupanion Canada
By: David
I AM VERY PLEASED WITH EVERYTHING ABOUT TRUPANION THANK YOU
I AM VERY PLEASED WITH EVERYTHING ABOUT TRUPANION THANK YOU
Insurer: Trupanion Canada
By: Marilyn
Very pleasant and extremely helpful.
Very pleasant and extremely helpful. Provided a quick response to my query.
Insurer: Trupanion Canada
By: Randall
Excellent pet insurance!!
Very pleased with Nationwide pet insurance for my great dane!! Easy to submit claims. Claims are reviewed and reimbursed in a timely manner!! Would definitely recommend this insurance to others!!
Insurer: Nationwide
By: Alicia
Enrolling my kitties with Embrace- Best decision !
So happy I've got my kitties enrolled with Embrace years ago . For most if their lives we didn't have any health issues but in the last couple of year things have changed. We dealt with cancer and kidney failure. Thankfully there are life saving treatments available and thank God we had Embrace to cover the costs. They've been great : premiums are very decent and they have an excellent coverage. Policies are very easy to understand and we never had a bad surprise when submitting the claim. It's easy to submit them. Processing time is very short, same as the payment. The website is great, you can follow the progress of the claim. All together EXCELLENT . Very happy with them. Highly recommended
Insurer: Embrace
By: Claudia
GREAT job correcting claims
Filed 2 Wellness Claims for my fur babies. Due partially to the way my vet's invoices print both dogs visits on same invoice, the claims were mixed up between the two and not all of the Wellness Claims were being paid. Peter in Customer Service was incredibly professional and quickly understood my issue. He moved it forward with corrections and I've already received notification of EOB changes. Outstanding! Thank you!
Insurer: Embrace
By: Donna
Super satisfied with Nationwide Pet Insurance. I'm at ease knowing I have Nationwide coverage.
Had a little scare, but got it corrected and with Nationwide Pet Insurance I was able to get the problem settle and kept me from worrying. Knowing I have coverage is so important to me, because this is my Mikey, not just my pet. Thank you.
Insurer: Nationwide
By: Sam