Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthypaws is a compassionate pet insurance company
Healthypaws has been supportive while we were dealing with our sick pup with hospital stays, tests and his medical needs. Their process of claims and reimbursements have been seamless. The communication from the staff to us during this process has been excellent. The staff 's compassion for Brodie and his health is a personal touch.
Insurer: Healthy Paws
By: Toni
PetsBest is literally the BEST!
I’m so thankful that I found petsbest. Not only do they have a wellness plan but they are so fast and efficient on working on claims! Being a busy pet parent and having a pup that has a condition which requires a lot of vet visits and many claims to submit- I know once I submit a claim, it’ll be taken care of in a timely manner. They make it so easy with the app! So appreciative! Thank you guys so much!
Insurer: Pets Best
By: Seika
Great pet insurance
Truly love this insurance company. Super sweet people in customer service and speedy claims processing and reimbursement. Best insurance I ever took out for one of our pets. Thank you.
Insurer: Healthy Paws
By: Simone
Very efficient in processing a claim.
Happy with the speed of processing a claim. Explanations of what is covered are easy to understand.Thanks for your help.
Insurer: Pets Plus Us
By: Mary
Prompt payment outstanding customer service
great service prompt payment. Figo rates an A+++ in my estimation. I am a medical Dr. and their service is much better than people insurance! Would highly recommend Figo
Insurer: Figo
By: PERRY
Used to be great, now they're awful
They used to be easily accessible via chat and the phone, as we speak i have been waiting for an agent on chat for 30 minutes. They also used to be quick with the turnaround time of claims, that also has gone up. This company obviously needs to hire additional help because their customer service has gone completely down the drain. I have quite an expensive policy, and now, i am going to shop around.
Insurer: Pets Best
By: Megan
Trupanion staff always provides us with the best in compassion, professionalism, and customer service!
We've been with Trupanion for many years and have always been pleased with their patient service. They take the time to explain coverages and always show care and compassion for our animals.
Insurer: Trupanion
By: Lynn
Insurance companies for humans could learn a lot from Embrace - outstanding!
I don't know how much more perfect pet insurance could be. All of my experiences with them over 7 years, insuring three dogs, have been remarkable, but the most recent was astonishing. We needed fairly expensive surgery, totaling about $5,000. Within only 1 week, Embrace reimbursed exactly according to the terms of the policy, covering every one of many different surgical line items in full. Their communication at every step of the process is excellent, with an almost immediate email to say they have received the claim and then very quick and fully transparent follow-up. I did extensive research on all available options before selecting Embrace. While it is very slightly more expensive than many others, it is so worth it. Strongly recommend!
Insurer: Embrace
By: Kyle
I'll be your customer forever! Thank you Healthy Paws for being there for me!
I can't speak more highly about my experience with Healthy Paws. I must say, when I first got my french bulldog Phoebe - I was warned about the health issues that can come with frenchies. I researched absolutely every pet insurance company for weeks and finally I took a leap of faith with Healthy Paws due to their great representative who walked me through the benefits one by one and made me feel most at ease, and I am BEYOND happy that I moved forward with them. First off - the customer service is extraordinary. Everyone is always so willing to help, says how cute Phoebe is from the profile picture and ask how she's doing and truly care (you can just hear it in their voice, amazing hires!) - they are very helpful, and expedite claims whenever I need (although out of the box they already process them rather quickly, within 1-2 days). I just can't believe how lucky I am for choosing them. Phoebe had to get a surgery for her vulva that was going to cost a lot. I spoke to Healthy Paws beforehand and they worked with my vet to ensure they could cover everything. The day of the surgery, I paid the bill, submitted to Healthy Paws, and made the call - within 5 minutes, my claim was accepted and fully processed - and they reimbursed 90% of everything. I just couldn't believe how simple this was to do, no matter how large the cost of the claim. They look out for you and this feeling I have never gotten from any insurance company in the past. For anyone living in NYC with expensive vet bills - you can trust Healthy Paws! I've never written a review like this before, but after the experience I've had working with them for 6 months now - I just feel I owe them this much. Thank you so much Healthy Paws Team for being comforting and simply amazing all around - keep up the great work! I'll be your customer for life.
Insurer: Healthy Paws
By: Alexander