Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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very responsive company
I have had a very good experience with Embrace. They have been responsive and sensitive. I recommend them
Insurer: Embrace
By: Nancy
Quick response. Excellent service and follow up.
My dog, teddy, was very ill after ingesting something he shouldn’t have. He required several days at the vet Hospital, surgery, and medication. ASPCA was able to cover most of it. They called to check on his health which they didn’t have to. I appreciate it so much. I am more at ease because I know my other 3 pets are in good care.
Insurer: ASPCA
By: Stephanie
Buyer Beware.
Terrible company. Buyer beware. I wasted $300 in premiums and they never reimbursed me for a single vet visit or service. Their tactic is to send letters that say that they need MORE info. from the vet to determine the repayment. They hassled my vet for months while I paid premiums to the tune of $40 a month for the "premium" plan. Finally, after seven months of this, they sent me a notice that my cat wasn't eligible for a single service reimbursement. When I cancelled over the phone, the person on the line was all too familiar with the policy and told me to expect a check or repayment for my monthly pre-paid deposit. Four days later I receive a letter that stated that they would need 30 days to "review" my cancellation. In other words, they want to mop up that month's premium payment too. I'm reporting them to the Better Business Bureau. Advice to those considering Nationwide: review the top rated pet insurers. They are nowhere near that list. I wish I had. I would have the $300 I wasted on this company to buy food and vet bills for my cat.
Insurer: Nationwide
By: Jane
Eventually get paid
There is a significant amount of work I've had to do to get our claims paid. But they have eventually been paid. However, they had the wrong birthdate of our pet (despite having ever vet record she has) and have put holds on our claims without telling us. It took me 4 phone calls to discover that. Once I did, they were able to fix it. But it's been equivalent to a part-time job to keep on top of all of this. But -we have had a lot of claims so we're grateful for the financial help they provide.
Insurer: Nationwide
By: Keely
Your the best
You have always been top notch
Insurer: Nationwide
By: Owen
Outstanding service
Embrace has been outstanding to us. Not only do my claims process quickly and with ease, but I get phone calls asking about how our dog is doing. One of the best purchases I have ever made!
Insurer: Embrace
By: LeeAnn
staff are always professional
Your staff are always professional and very helpful.
Insurer: Trupanion
By: Claudia
they are always so helpful
No matter who I talk to, they are always so helpful and understanding of the situation.
Insurer: Trupanion
By: Benjamin
always very helpful
Your people are always very helpful and sincere.
Insurer: Trupanion
By: Mike
I am very pleased with Gaby's coverage from Trupanion.
I am very pleased with Gaby's coverage from Trupanion. Your company is great and your representatives like Alyssa are a pleasure to work with. Thanks for being there for me and my dog.
Insurer: Trupanion
By: Catherine