Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Absolutely Best Pet Insurance in the US
Received a Certificate for a Free Month of Insurance on my dog. Usually wouldn't have called to get more information. The day I did and signed our 12yr Dog up, was the Best decision we made for our Furbaby. When the Pet Insurance Policy was still in it's trial period {within 2 weeks} for an unknown Illness. We were covered, our out of pocket was only the deductible and our 10% share, Trupanion paid our Veterinarian within days of receiving the claim. We have only had our policy for about a year, and have 2 claims with no problems from them.
Insurer: Trupanion
By: Lynn
The best investment you can make for the health of your pets.
I have had coverage with Trupanion since the beginning of the year (2018) for all three of my dogs. Recently one of my dogs got into a fight with another dog and was messed up pretty good. Between stitches and drainage tubes the bill came out to nearly $900. Since this was a first time claim, it took a little longer to reimburse, but they did so in less than two weeks. I'm happy to say that our little man is well on his way to healing and it would have been a rougher road if it hadn't been for Trupanion.
Insurer: Trupanion
By: Stephany
Reassuring
Everytime I call Trupanion, no matter what the reason, I always get a caring, receptive person. Makes me unafraid and not hesitant about calling for questions, billing, or coverage.
Insurer: Trupanion
By: Barbara
Terrific wish my health insurance was as good as turpanion !
Assume. Thank you for all your help! My dogs have all had claims and were treated wonderfully
Insurer: Trupanion
By: Stacey
Healthypaws give you a huge peace of mind!
Best pet insurance period. My dog was hit by a car first day of my vacation. I already knew that I would be dealing with a lot and the last thing on my mind was a large bill. Healthypaws delivers as advertised and offers full coverage! A huge piece of mind.
Insurer: Healthy Paws
By: James
You people have been amazing.....
I have never had an issue. Thank you for all the help with a dog that needs a shot once a month to keep her alive and with us.
Insurer: Embrace
By: Brian
Great Customer Service
Great customer service. I've had Embrace for almost a year now and I've had limited issues with their process. Furthermore, when I have had an issue the representatives on the customer service line have been exceedingly helpful. Most claims are completed within 2 days and all of the issues that have occurred were taken care of within 24 hours. Great service!
Insurer: Embrace
By: Zach
Have come through as promised.
ASPCA Ins. has been on top of all our claims. We receive calls asking how our pet is doing and about the service provided along with the coverages and disbursement we receive according to the agreement entered. All is done in a very timely manner. Thank you for your excellent service.
Insurer: ASPCA
By: Gary
The coverage is great for new conditions and surgeries.
I like being able to fax the form. It would be good if you could provide an email for claims and we could scan the document and send via PDF. I am fine with facsimile but it maybe another good alternative for submission. I like how recently you have sent follow up to see how Stitch is feeling. I have had coverage since VPI and he was 6 months old and VPI never did that. Your coverage has improved or I am making sure the communication between me and the veterinary hosiptal is better so my claims have been covered fairly. One thing I don't understand is not covering his rabies vaccinations or any vaccinations.
Insurer: Nationwide
By: Diane
quick and easy. Pets Best is the Best!!! I will absolutely recomend to all my friends. Thank you.
I am very impressed with Pets Best insurance. They were incredibly easy to use and super fast reimbursing my claim. When your animal is sick or injured the last thing you want to worry about is how you are going to pay for the care. Knowing I had Pets Best insurance took that worry away. My dog was able to get the care he needed. Thank you Pets Best. You really are the BEST!!
Insurer: Pets Best
By: Hether