Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Worthwhile coverage
I have three dogs covered. Two pure breeds and one mixed. I’ve had several issues with my Yorkie for the last couple of years (two bladder surgeries among other things) and have had good service/refunds. Customer service has also been helpful and pleasant. I don’t have routine vet visits covered but it is great for any illness/surgery. The vets can be extremely expensive these days!
Insurer: Nationwide
By: Kay
Worthless
We took our dog to ER for ear infections and it turned out that was allergies which he had allergies history before so they won’t covered any part of medical bill..I called them and was disappointed about it. The lady said it is not their fault, if I have problems, I should call the vet and question them about it...What kind a service is that?
Insurer: Pets Best
By: Chi
Best Pet Insurer around
When we originally purchased the policy from Embrace for our French Bulldog puppy, we had no idea what the were about besides reading a few reviews. The ultimate reason we chose Embrace was the affordable cost over a few other pet insurers I received quotes from. It pains me to say that this is the second time that we have used Embrace in two years for our Frenchies eyes. He only has one eye and when he injured it a few weeks ago, we were willing to do anything we could to try to save it. So far so good as we are continuing treatment, but lots of bills were pilling up. I simply had the vets fill out the prefilled claim form and I scanned them directly to Embrace through the Embrace portal. To my amazement, they have covered everything so far minus our deductible. I can’t say enough kind words about the Embrace staff and company as a whole. They truly care about pets and pet owners through stressful times.
Insurer: Embrace
By: Andrew
Maria was so helpful in completing my claim. Thank you!!
Called a few times and thought my claim had everything needed but was not the case. Finally Maria took over and we got everything squared away. Claim was processed quickly. Thank you!
Insurer: Nationwide
By: Rosemary
So glad we invested in Nationwide Whole pet with wellness Insurance
We are so very grateful that we decided to purchase a Nationwide Whole pet with wellness plan!!! We love out 10 month old Goldendoodle, Duke, however when he decided to eat a sock and had an obstruction the whole situation was very stressful. We were so grateful that we had the insurance which covered his surgery and 3 day hospital stay! What a blessing to be able to only worry about our amazing pup and his recovery, instead of the financial burden it may have caused our family. We are planning to add our older dog to the policy as well. I recommend this plan if you have pets that you love!!!
Insurer: Nationwide
By: Jennifer
Thank you for being there for us
Our dog Ty got something stuck in his tummy that wouldn't pass and needed emergency surgery. We were so nervous about the surgery but also the very large bill to get the procedure done. We submitted the papers and Nationwide literally got back to us in 2 weeks and covered 90% of the whole thing. They were there for us when we most needed - thank you, Nationwide!
Insurer: Nationwide
By: Camila
The insurance is a lifesaver!
I am so happy I took out the Major Medical insurance on my baby. I want the health care for him in case of emergency. The insurance is extremely easy to submit and helps a great deal when needed.
Insurer: Nationwide
By: Linda
Much easier than I expected!
After being insured for only a couple of weeks, my little diva of a Pekingese, Oda-Mae Brown, had to test her insurance. She could not keep any food down. Tests revealed an intestinal blockage. Luckily, she did not require surgery, but the bills were substantial! I was thrilled at how quickly the claim was processed and how quickly payment was received. Thank you, thank you, thank you, from me and Oda-Mae!
Insurer: Nationwide
By: Kim
Thank You!!
Greatly appreciate the quick turn around on my claim for Max. The process has been very nice!! Thank you.
Insurer: Nationwide
By: Cynthia
Easy to deal with
Embrace has been wonderful to deal with through the entire process, from choosing a pet insurance carrier to filing a claim. We did the orthopedic exam waiver and chart review when we got the insurance . When I filed a claim for an orthopedic issue 10 months after getting insurance it was covered. Our vet sent in the claim forms and about 1 week later I received an email saying it was covered and a check was in the mail. Thanks Embrace!
Insurer: Embrace
By: Andrea