Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Impressive Coverage and Customer Serevice
I have all three of my Australian Shepherds covered with Trupanion. I have had to make claims for all of them and the ease of getting the claims submitted and the approval to the reimbursement is nothing less than the best. I have not had one of the claims turned down or questioned. If you need pet insurance I highly recommend looking at Trupanion
Insurer: Trupanion
By: Danyell
With an aging health-issue dog, it has been a relief to have Trupanion.
Trupanion has provided consistently prompt acknowledgement of claims and payments. Makes it so much easier to get the care my dog needs without having to worry about the budget. Louie is everything to me, and I want to do the best by him. Trupanion insurance allows me to do that.
Insurer: Trupanion
By: Charlene
Best insurance company ever
We decided to get insurance for our dog after the neighbor’s dog ate a ball and cost them upwards of $8000. Ever since we have had trupanion, we have had nothing but awesome customer service, quick claims and they have never made excuses not to pay us the 90% due. About a year after getting Trupanion, our dog started to suffer the effects of environmental/seasonal allergies, leading us to have to be referred to a specialist and the tests and medications have cost us upwards of several thousands. Trupanion has always paid us back the 90% promised for his tests and medicines- saving us thousands. We are really happy with Trupanion.
Insurer: Trupanion
By: Kelly
Filing the claim was simple.
Filing the claim was simple, you advised my there might be a slight delay as you received a lot of claims. My only issue is that you did not notify me that my claim was approved.
Insurer: Pets Best
By: Nancy
Caring and responsible company.
I just feel that this is a caring and responsible company. I didn't have to call recently but when I have, they have been very professional and sincere. Just a great company!
Insurer: Pets Best
By: Jean
Pets Best did an amazing job.
Pets Best did an amazing job for my dogs routine care claim process. It took just 5 days from the date I submitted the claim to when I saw the money in my bank account. Super fast process and what I loved was that they kept me updated by email the whole time. Not once did I have to reach out to them! They did everything flawlessly.
Insurer: Pets Best
By: Michelle
Super helpful
Bethany was super helpful and had a great sense of humor! Most importantly she got my problem solved and questions answered quickly and efficiently!
Insurer: Trupanion
By: Angela
Customer Service was extremely pleasant
Customer Service was extremely pleasant and made my call easy and quick!
Insurer: Trupanion
By: Vanessa
Customer Service was professional
Customer Service was professional helpful and personable !
Insurer: Trupanion
By: Stacey
Representative has been so compassionate
Experiencing Tico s cancer treatment has been made easier because of Trupanion. Anytime I have called with a question, the representative has been so compassionate. The ease of the claims process has been fantastic and I wish I'm own personal health insurance could be Trupanion! Thank you!
Insurer: Trupanion
By: Jaime