Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
So Thankful I Found TruPanion Insurance For My Gracie
I signed up for TruPanion Pet Insurance not long after I got my little dog, Gracie. I loved Gracie so much, so I really wanted to be able to take good care of her. Getting TruPanion Pet Insurance was a great choice because Gracie was diagnosed with cancer. Gracie had to have very expensive surgery to remove the cancer. When the lab work came back, the Surgeon said they were able to get all the cancer. That made me one of the happiest people in the world. I was fortunate to have TruPanion Insurance. They paid the claim in less than a week, and it was over $5000. I am so happy with the service I received. I highly recommend TruPanion Pet Insurance.
Insurer: Trupanion
By: Ethel
Very pleasant experience
Excellent company to work with. Friendly and helpful staff.
Insurer: Trupanion
By: Pat
Embrace has saved me a lot of money
Thank you Embrace, for having such great coverage that affords us to get the care and attention Lilly may need at times. Having Embrace Pet Health Insurance has saved me thousands (literally). Lilly Girl thanks you too!
Insurer: Embrace
By: Sharon
Rocky care
Very attentive and always very helpful. Have never had an issue with customer service. Being in the same industry I appreciate it. The email of checking in on Rocky means a lot.
Insurer: Nationwide
By: Amalia
Always a pleasure to deal with, helpful, and have my dog covered💜
Always curtious and helpful. Never had a problem submitting a claim. Quick process of claim.
Insurer: Trupanion
By: Dianna
You guys are the best!
Always prompt and quick to process a claim. Over the phone you are genuinely concerned about our pets. Thank you so much!
Insurer: Nationwide
By: Adriana
Trupanion has always been there for us, great customer service, polite and efficient.
We have been Trupanion customers since our Goldendoodle Sydney was a pup. We have always found Trupanion to be responsive and helpful in servicing our claims. Glad we made the Trupanion choice. I would do it again.
Insurer: Trupanion
By: Dan
Well organized process, excellent service.
I have recommended this company to many people. I have had another insurance provider for pet insurance in the past and the claim process was very cumbersome and poor payment history.
Insurer: Nationwide
By: Cindi
All of my dealings have been great.
When I received my decision, I was unclear on some remarks made on the document. I left an email and within a day I was called to explain the remarks. I called back and spoke with a most pleasant young woman. All of my dealings have been great.
Insurer: Pets Best
By: Deborah