Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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claim processing
Very please. Quick efficient claim processing
Insurer: Nationwide
By: Kathleen
Healthy Paws is Great
Our puppy developed severe pneumonia and bronchitis from a cold that was going around his camp. It was a very stressful time as he had to be hospitalized. Having Healthy Paws insurance, we didn't have to worry about making sure he had the necessary medical care and they covered everything! The claims were processed in about two weeks and filing a claim could not be easier. Uploading photos on the app of the invoice took no time at all. They even checked in to see how he was feeling!
Insurer: Healthy Paws
By: Lauren
Nationwide is on my side!
Nationwide paid our cat's 2 surgery claims with an online claims payment within 2 weeks of the procedure. Cant say enough about the process, so professionally done. I have told all my friends who are pet owners and they are getting Nationwide on their side too!
Insurer: Nationwide
By: Mark
Awesome
Nationwide had S been a great partner with us in keeping Luca healthy and happy.
Insurer: Nationwide
By: Cheryl
World-class Service
Nationwide handles claims fairly and efficiently. They don't hide information, obfuscate, or try to scam you. Nationwide isn't just a great solution for pet insurance, it is one of the best customer service providers that I've ever experienced.
Insurer: Nationwide
By: Adam
Easy claim process and response time to settle
Filing a claim though the phone app couldn't be any easier. The response time was excellent and I received a personal call the day after the claim was settled to ask about Dexter's condition. I am very happy with the quality of service and will continue using this insurance.
Insurer: ASPCA
By: Amul
Very satisfied
Been very satisfied with Nationwide
Insurer: Nationwide
By: cynthia
Constantly amazed at how quickly and painlessly claims are handled.
Nationwide was offered through my husband's employer, but I did research of other providers before we signed up. Highest ratings, good rates and everything has been handled quickly and seamlessly. Really appreciate the service!
Insurer: Nationwide
By: Jude
Embrace Ins has been great on meeting all of Codys health issues since day one.
Great Pet Insurance co. Have been with Embrace over 9 years with no problems.
Insurer: Embrace
By: Don
Great insurance for pets, turnover of a claim is excellent
We have had this insurance on all 3 of our dogs, sadly 2 have passed on, but the response time for claims is excellent. You can go on line into your account and find all the information on your pet and the status of your claim. Keep up the good work. We have even referred others to this insurance company and the feedback we get is they are just as happy as we are..
Insurer: Nationwide
By: Marlene