Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
Very Good
My Sammy has recently been diagnosed with lymphoma and is going through some very expensive chemotherapy treatments. I am very grateful that I chose a pet insurance company years ago that has always come through for us. Over the years there has been issues with Sammy and Embrace has always been there for us. Knowing that, it is a huge relief for me especially at this time. Thank you to all at Embrace.
Insurer: Embrace
By: Katherine
Wonderful Caring Company
My dog recently started to limp and after a visit with our vet we found out he tore his CCL and would most likely need a TPLO surgery. I was very happy to have insurance coverage for this expensive procedure ($3600) but was just so sad he had to have it done. When I called Embrace to ask if I needed a Pre-certification for surgery the lady who answered the phone could tell I was very upset. She spent the first few minutes of the phone call asking if I was ok and reassuring me. She was so sweet and made me feel so much better. Embrace paid my initial vet claim and the Surgeon consult for surgery very quickly- within 10 days I had a check. The surgeon decided to wait for surgery since his CCL was only a partial tear. So we haven't had surgery yet but if we do need to I am so happy that I have an insurance company like Embrace to help us through. I tell everyone I know about Embrace. They are fantastic and I will always cover my pets with them.
Insurer: Embrace
By: Jan
Just love you guys.
Just love you guys. You are so organized and right on top of everything. Thanks!
Insurer: Trupanion
By: Leila
FANTASTIC INSURANCE !!
Nationwide delivered coverage immediately and made it uncomplicated to submit. More than that any service person I spoke with demonstrated a kind ,caring and personal caring in their demeanor. Thank for taking care of Njord Aka Norman
Insurer: Nationwide
By: Debra
The best!
Wish all insurance companies operated as Happy Paws does! Integrity, compassion, attentiveness and all in a timely manner! None better.
Insurer: Healthy Paws
By: Jowish
You were very helpful.
You were very helpful. I received a polite email that my credit card had been declined. My account was hacked and used fraudulently so I had to get a new one. Your staff member was extremely pleasant and got my new card set up in under 5 minutes.
Insurer: AKC
By: Mimi
Nationwide Pet Insurance customer service is awesome!
Nicolas was very amiable and very helpful!
Insurer: Nationwide
By: Fernando
Excellent and Quick Reimbursement
Always quick processing times for claims and user friendly forms. I am a longtime customer for a reason. Thank you!
Insurer: Nationwide
By: FM
Best Decision EVER made!
Purchasing Nationwide insurance for my cat was the BEST DECISION EVER! We adopted Frankie from NAWS and while he had a few pre-existing conditions that i knew wouldn't be covered right away i did not expect him to develop a serious case of FLUTD, urinary infections, crystals etc. Poor thing had to be hospitalized and is on a special diet now which seems to be working. Approximately $2000 later i was thrilled to find out it was a covered expense! The whole process went so smoothly and payment was timely. Most people I tell this story to can't believe how well it went! Thanks Nationwide!
Insurer: Nationwide
By: Melanie
Claims process is great!
I have been using Nationwide for my dog's insurance for around 5 months now. The claims process has always been extremely smooth. Nationwide has communicated with me every step of the way and it allows me the peace of mind of knowing that the funds will be sent to me in a timely manner. So much weight has been lifted off of my shoulders due to the financial burdens of pet care not being such an issue anymore. The monthly payment for my dog's health insurance is 100% worth it!
Insurer: Nationwide
By: Ashley