Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Wonderful
I can't say one bad thing about this company.. They always answer my questions and have followed thru right from the start.
Insurer: Embrace
By: Michelle
Excellent and prompt service
Could not ask for a better company! They are terrific, thorough and speedy with the reimbursement.
Insurer: Nationwide
By: Sally
Very pleased!
I am so pleased with the service and coverage we have received for our dog Kibo. Kibo has had more than his share of health issues and Nationwide has been fantastic. I have had no trouble with coverage and the customer service has been good as well.
Insurer: Nationwide
By: Dina
I appreciate how much you help with the cost of bet visits with my babies.
I have 4 cats and you have always been straight up with what you can and can't do. Turn around for the claims is a lot faster than I would have ever imagined. Thank you for caring about me and my babies!
Insurer: Nationwide
By: Cathy
kind, caring people, excellent policy options, always timely processing of claims
This company has really impressed our family. We have 2 dogs and they have each had a few unexpected illnesses. Our claims were always handled accurately, the customer service staff is so kind and concerned for your pets' wellbeing. I find their policies to be very affordable and they offer many options to keep coverage within your budget. I am grateful we learned about Embrace Pet Insurance when we did, each of our pets have been covered since they were puppies. I highly recommend pet insurance with Embrace!
Insurer: Embrace
By: Sarah
billing issues
I enrolled Magnus for Major Medical Plan in January, 2018 and opted for payroll deduct through my employer. I have one other policy for my dog, Buddy on payroll deduct and have been very happy with how easy the payroll deduct has worked for both Buddy and I. I had a past policy for two years for my dog, Clarisse on payroll deduct, and this was also a very good experience. My policy for Magnus, however, has been the worst experience. I have had to contact Nationwide 8 times to get this policy on payroll deduct. I have paid $132.97 in the past 7 business days to correct the underpayment on Magnus' policy due to the absolute and utter incompetence of staff managing Magnus' plan. I am so incredibly disappointed at Nationwide's complete failure in simply setting up one policy on the same payroll deduct I have had my other two policies on, and this still has not been resolved. Nationwide used to be such a great company to do business with, and now I absolutely despise this company. Shame on you, all of you.
Insurer: Nationwide
By: Nancy
Chronic skin issues/cyst on paw
Embrace Pet Insurance is one of the best decisions I have ever made for my pup. I can always rely on them to reimburse me for expenses related for care of my bulldog. We all know Bulldogs are known to have their issues, but I have peace of mind having them to cover his expenses. Chronic skin conditions, a dermatologist, and chronic issues with a cyst on his paw, I never have to think twice about being able to afford care for him. They are always quick to review my claims and deposit the funds into my account. I could not be more thankful or have chosen a better company for Oliver's health insurance. Thank you Embrace!
Insurer: Embrace
By: Danielle
Peace of mind for taking excellent care of your pet.
Great investment for your pet's health and your peace of mind. Knowing that you have insurance makes it easier to make the best health decisions for your fur-babies. Wonderful customer service. Could not be more pleased with my decision to get health insurance for my girl.
Insurer: ASPCA
By: Denise
Claim Experience
I recently submitted a claim for Natasha. I was satisfied as to what was covered and what was not. They kept me informed every step of the way thru email - we received your claim; your claim is currently under review; final claim results and when the check was sent. I received my check in approximately 1 week. Overall a very painless process!!!
Insurer: Embrace
By: Rosemary