Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Embrace comes through when you need it
We couldn’t be happier with embrace. We purchased a plan for our pup hoping we wouldn’t ever need it but when we did, embrace has come through quickly, efficiently and without any issues.
Insurer: Embrace
By: Erin
Truly excellent customer service.
Amy provided truly excellent customer service. She thoroughly explained everything I asked about. She was compassionate and so helpful. She deserves a raise!
Insurer: AKC
By: Sybil
Ashley was very nice but it was a bit frustrating because she wouldn't directly answer my question about coverage.
Ashley was very nice but it was a bit frustrating because she wouldn't directly answer my question about coverage. I asked her if my dog would be covered for the removal of a skin tag (it was not pre-existing and I've had my policy for 12 years and have never filed a claim). She said 'Well, it looks like it would be covered but I can't really say or I would really make some people unhappy." What does that mean?! I mean, I am deciding whether or not to schedule the surgery and I want to know if it would be covered before I do. Super weird response. She seemed sweet and all but I've been a loyal, paying customer (and former employee) for 12 years and have never filed a claim. Sheesh.
Insurer: Trupanion
By: Heather
I love this company so much I feel like I should be working there!
I love this company so much I feel like I should be working there!
Insurer: Trupanion Canada
By: Joe
Claims processed very quickly and happy with reimbursement
I recently switched from Nationwide to ASPCA pet insurance. I am very happy with the quick processing of claims and the reimbursements have been very good. I am very happy that I switched companies.
Insurer: ASPCA
By: Elizabeth
Great Service
Was very pleased with the quick reimbursement. Very happy with the service through the years. Thanks for asking about my dogs health.
Insurer: Nationwide
By: Jerrie
Unreliable
I’ve been with this company since they were VPI Pet Insurance. This past year I be had problems with them receiving my claims for unknown reasons. Then I got a puppy and they recommended full co stage through her puppy shots and spay and then reduce it. I called to reduce it at 8 mos and they said I had to wait a full year. Very misleading!
Insurer: Nationwide
By: Bonny
This is great insurance for your pet.
This insurance is fantastic. The staff is very helpful and filling claims is easy. They are also concerned about your pet and how the animal is doing. I would recommend this insurance to all pet owners.
Insurer: ASPCA
By: Ruth
Really Good Pet Insurance
I have had 2 policies for my dogs for a couple of years now. It was one of my best decisions, and I wish I had known about it before. Very responsive to claims and good communication. My only wish was not having to fax in the claim forms. It would be nice to have a way to submit claims electronically via the website.
Insurer: Nationwide
By: Marc
The ease of dealing with ASACP is wonderful
After checking many companies for insurance, I decided on ASAPC as they had everything I needed for my Abby. My 3 insurance claims were handled swiftly and the staff were absolutely wonderful to deal with. I would give ASAPC the most stars possible on any review.
Insurer: ASPCA
By: Catherine