Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Smooth Process
They make it easy to submit claims and receiving reimbursement as well! My little cat got the care she needed and I felt confident that her health insurance would help cover her care.
Insurer: Nationwide
By: Cynthia
Nationwide is on my side!
I am very happy with the service received from VPI/Nationwide and have referred you to several people looking for quality pet insurance.
Insurer: Nationwide
By: Julie
The Best!
I honestly can't believe how amazing Healthy Paws is. Our dog, Olive, has had to have surgery on her knee twice, and was diagnosed with cancer. Through all of this Healthy Paws was fantastic. The claims were simple to submit, the processing was really quick, and they checked in with us each and every time to see how Olive was recovering. Also, our premium is really low. Worth every cent!
Insurer: Healthy Paws
By: Paula
Thankfully we have Healthy Paws ins!
Shortly after we picked up our new French bulldog puppy other peers said we should think about getting insurance on the puppy. I’ve never had insurance on an animal before but thought better safe than sorry so we went with Healthy Paws. Our puppy has been super healthy and not had any problems. At 2 years old she blew out her knee and had to have surgery. It was over $3700 and thankfully we had Healthy Paws!!! They were wonderful to work with and paid the claim with lightning speed. I can not recommend them enough!
Insurer: Healthy Paws
By: Wayne
Best thing we ever did for our pet!
Best thing we ever did for our pet was get VPI coverage! Thank you for prompt turnaround when we send in an insurance claim. We recommend you tall our friends who have pets.
Insurer: Nationwide
By: Arthur
Every pet owner SHOULD have a policy with Nationwide.
It all began with receiving great service with “Daniel” back in 2015. He was thorough and patient, I sensed that he genuinely cared. Called one day for Daniel but he hadn’t picked up, I decided not to leave a voicemail as I had done many times before. Instead, I called back and was connected with Karla who til this day IS compassionate and patient. Speaking with Karla, makes me feel as though we are lifetime friends. She easily helped me change my TWO policies to better suit my pets needs, without judgement but rather thoroughly explaining every detail until I understood. That, speaks volumes!! She never once made me feel stupid nor rushed. Daniel and Karla ARE assests to your company, I can hope they are well taken care of for their level of customer service!! ♥️🐶🐶♥️ Love, Jay, Mahina and Kiyoko Kaloi
Insurer: Nationwide
By: Jalyn
Healthy Paws - BEST Money We've EVER Spent - THANK YOU!
We’ve been part of the Healthy Paws family since our Yellow Labs, Raffles and Nina, were Babies. Raffles will be 9 in just a week and Nina will be 7 in February. They are our Babies, the loves of our life. When Raffles was 5, he was diagnosed with a mast cell tumor on his stomach, after it’s removal, he required 16 sessions of radiation treatment. About 2 years ago, he was playing and sheared off his lower canine, he had a root canal and a titanium crown put on. (The removal of a canine tooth is very difficult on a dog because of the extremely long nerve, often resulting in the dog’s jaw breaking, which is why we chose a root canal and a crown for Raffles.) Just 3 weeks ago, Raffles had a tummy ache, which turned into a mass being discovered on his spleen, leading to the removal of his spleen and a 20 centimeter mass, which thank God, was not cancerous. He is recovering and more and more himself every day, he just started playing with his little sister again last night. He’s our precious Boy, our Heart and Soul, we would do anything for him and his sister. Healthy Paws has been with us EVERY step of the way, it is by far the BEST money we have ever spent. We have never had to hesitate a second to take the best possible care of our Babies. The Healthy Paws team is always wonderfully supportive, the claim process is easy and fast, and their customer service is absolutely outstanding. God bless Healthy Paws, we cannot thank them enough. I recommend them to everyone I know that has a fur baby.
Insurer: Healthy Paws
By: JLO
Great easy claims services
Terrific experience working with Nationwide
Insurer: Nationwide
By: Mary
Good
I like that you have a call center 24/7 thank you !
Insurer: Nationwide
By: Karen
Pet Insurance is a blessing
I would not have been able to take care of my dog child if not for Nationwide pet insurance. Only good experiences.
Insurer: Nationwide
By: Denise