Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very fast , kind , courteous and professional service . I wish more companies were this easy to deal with .
Very fast , kind , courteous and professional service . I wish more companies were this easy to deal with .
Insurer: Trupanion
By: debra
wish I would be able to set up my online account using my phone.
Great service. So far having my pet insurance has really paid off. However every time I try to set up online services with my phone it won't keep the numbers I enter, and it won't let me continue without them.
Insurer: Nationwide
By: Carrie
Claims process and website needs some adjustment
Navigating any insurance company and the claims process takes time and feels as though there were a lot of issues along the way. If you are in the business of customer care, please take the time to review the process for a new customer to submit a claim, navigate the different systems and apps to get payment. For example, you provide an easy way to submit the receipts on an app, but it is a 3rd party app and required me to make 2 calls to get it set up properly. I have never had to call for help to set up an app before! And the Nationwide rep wouldn't help me at all - but referred me to the 3rd party. Then payment comes from Chase online, which was another set up of an account, linking to my bank, etc. Once all of that is set up, things work. But goodness it is a LOT of work to get it to that point. And now I have to someone remember all of this for the next claim that may not come for several months.
Insurer: Nationwide
By: Chrissie
Nationwide Pet Insurance is wonderful
This is the first time we've experienced pet insurance and I'm so so happy I signed up earlier this year. We had no idea we'd need to use this for our dog, Sophie and hip surgery. The transactions were smooth and painless. Thank you so much.
Insurer: Nationwide
By: Karen
Absolutely the best pet insurance ever... We love you Guys... Thx
I can only say if it wasn’t for Nationwide I would not have my BFF Bilx (English Bulldog) today. They were right on time when we needed them. Not just once but every time. They even checked on us after his surgery to make sure Bilx was doing well. You cannot get better than that. We cannot thank the good people at Nationwide enough. Keep up the great work. P.S. Their pricing is more than fair and reasonable. I’m retired Army and on a budget.
Insurer: Nationwide
By: Joseph
Good care.
I have been very happy with the help that Nation Wide has provided me.
Insurer: Nationwide
By: Gloria
Easy process, nice people!
Good customer service, very friendly staff!
Insurer: Nationwide
By: Diane
Nationwide Pet Insurance for the Win!
Submitting a claim is fast and easy, and if you need to call and speak with someone, they are always so friendly and helpful!
Insurer: Nationwide
By: Lauren
Healthy Paws is 100% worth it!
I can't say enough good things about healthy paws! My parents told me to get pet insurance when I got my first dog and boy am I glad I listened to them! Healthy Paws has been a lifesaver for both of my dogs with unforeseen incidents/medical procedures. Healthy Paws makes it so easy to upload documents. They follow up with a full and detailed explanation shortly after. They even checked back in a few weeks later to see how my dogs were feeling!! Healthy Paws is 100% worth getting!
Insurer: Healthy Paws
By: Debbie
Love Nationwide Pet Insurance!!!
Nationwide Pet Insurance is the best!!! Easy to file claims, and I love getting paid electronically direct to my bank account. Also the newsletter is fun!
Insurer: Nationwide
By: Ashley