Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very Satisfied!
claims have been very easy to file through the Vitus Vet app, extremely prompt response, very satisfied with your company!!!
Insurer: Nationwide
By: kelly
Very very poor and disappointing.
Because of a statement that I made that had no effect on the claim whatsoever and the condition my cat suffered I was declined the claim several times. I had to jump through loops to prove that a bladder obstruction was NOT a pre existing condition and had to call my VERY busy vet to write a letter to this disappointing excuse of an insurance company that I shouldnt be declined this claim and punished for using the resources given to me. Overall I will NEVER recommend this insurance company to anyone who want actual care of their pet or even mediocre. I am highly disappointed in you guys and will never give it another chance.
Insurer: Nationwide
By: Emily
Easy, prompt and seamless
My cat recently required emergency vet care due to weekend illness and required follow up care for one month. Your website is customer friendly and easy to navigate for forms, claim submittal and follow up. I can't think of any suggestions for improvement.
Insurer: Nationwide
By: Sandra
Easy, prompt and seamless
My cat recently required emergency vet care due to weekend illness and required follow up care for one month. Your website is customer friendly and easy to navigate for forms, claim submittal and follow up. I can't think of any suggestions for improvement.
Insurer: Nationwide
By: Sandra
Very pleased
So glad I have insurance with Nationwide for my two dogs. Making a claim is easy and it gives me peace of mind knowing I can get the best care for them. They’re my world!
Insurer: Nationwide
By: Kay
Great claim process
Claim process was easy, best part was direct payment to my back account. only issue i have are the email communications are not always clear and not very personal. otherwise, coverage is great and it did what they said they would do. i got paid on an ER claim and a routine care claim- great to know i have this
Insurer: Nationwide
By: brittany
best pet insurance
I have been paying them for years, when I needed them they were right there, no questions asked. claims were handled within days.
Insurer: Embrace
By: Allen
Nationwide has our back!
I knew Nationwide would pitch in when we were faced with the recent injury and bills; it allowed us to make the best decisions for Otis' care and treatment. His eye is healing, and as a 16 month old puppy, he has a lifetime of vision to thank you for!
Insurer: Nationwide
By: Leah
Top notch customer service and insurance coverage for your pup!
I signed up for dog insurance a few months ago as a precaution but I was honestly still skeptical of if something happened would it be a hassle to try to get covered?
I learned the hard way that accidents happen last year and changed my mindset on my Dixie girl is healthy, I don’t need dog insurance. She is a 6 year old Aussie / Border Collie mix rescue and highly active. However, last year, I started to look into pet insurance and policies after almost losing her to a crazy foxtail incident. She had become septic, they didn’t know why and she had to have emergency exploratory surgery. It took a year to pay off that bill and then decided to get a policy with ASCPA a few months ago for peace of mind. The stress of almost losing your dog and trying to figure out how to pay a very expensive hospital bill is just not something I want to combine ever again.
Today, I am so happy I made that decision to get a monthly policy with ASPCA! As luck would have it or unfortunately, not long after the waiting period was over, Dixie started limping. Turns out she had completely torn her CCL (ACL for dogs) and needed TPLO surgery. Also due to the upcoming surgery, her being inside and other meds she needed to take, we took her off flee meds for the month and she also got a hot spot on her tail from flee allergies. She had aggravated this over night to the point that it needed vet care on a Sunday.
Long story short, all claims were approved with our new plan of $500 deductible and 90% reimbursed. I have always thought of insurance as being a hassle if you do have a claim but after a short period, I am beyond impressed!
In all seriousness, I would like to switch my personal insurance policy to ASCAP.
This was a non hassle process and customer service was beyond caring and helpful! I honestly now feel really happy about the monthly fee with knowing my dog is protected! I highly recommend ASPCA!
The only hiccup for me with processing the first claim was not realizing how and what is needed for new policies which caused a delay ... So here’s my tip for new policies and claims:
The easiest and quickest way to get info that ASPCA needs in order to process your first claim is to call and/or email every vet your dog has seen with the following info request: “I need all medical history records or
Insurer: ASPCA
By: Lisa