Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Reassuring
Excellent service!!! Quick to respond from beginning to end.
Insurer: Pets Plus Us
By: Kim
Coverage Questions
Naomi was excellent. Very patient and knowledgeable.
Insurer: Nationwide
By: Audrey
Easy Claims Processing
We were on the fence about getting health insurance when we got a new puppy, but am so glad we did and that we used Healthy Paws. Our 4 month old Frenchie broke his kneecap while jumping around, which required surgery and a month-long recovery with multiple check-ups. $6,000 later, I was ready for a fight to get all of my claims approved and processed, but Healthy Paws couldn't have been easier. After taking pictures of each of the invoices through the mobile app and having the hospital send records to Healthy Paws, my claim was approved within ~2 weeks and they mailed me a check shortly thereafter. I'd definitely recommend Healthy Paws to anyone getting a dog.
Insurer: Healthy Paws
By: Josh
Great coverage and service for our puppy when we needed it
I've been really happy with Healthy Paws' coverage for our lab-pit mix. Last December, he tore his right cranial cruciate ligament (like a human's ACL) and tore the meniscus, so he needed surgery costing more than $3,300. After I submitted the claim, Healthy Paws asked for the medical records from our primary care vet and the surgeon, and within a couple weeks they completed the claim processing, and paid 90 percent after payment of our deductible. Their website made it easy to track the claims, but it was really easy to call them up and speak with one of their claims processing staff members. I can't say enough good about Healthy Paws: coverage of major, unexpected issues is what pet insurance is all about, and they do it right.
Insurer: Healthy Paws
By: Eric
Fabulous turnarount time, very simple process!
I love how easy it is to submit and receive payment on claims. When I have had to call the staff have been super helpful every time. We’ve been delighted with Nationwide and are so relieved to finally have a diagnosis for our sweet pup.
Insurer: Nationwide
By: Bethany
First rate experience(s)
I have been very please with all my experiences with Nationwide Pet Insurance. Simply stated, you guys are the best!
Insurer: Nationwide
By: Everett
Easy to work with and efficient
Signing up for Nationwide's pet insurance was the best thing we could have done for our not-so-little, little girl. Nationwide has been very helpful, it is very easy to submit claims, and they are very efficient at processing the payment.
Insurer: Nationwide
By: Des
Excellent coverage and customer service
ASPCA is an excellent insurance company for your pet. Not only did they process the claim quickly and it was covered at the percentage they said but they called to check on my dog. Their customer service is what separates them from the rest!!!!
Insurer: ASPCA
By: Jason