Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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WOW
I have kept this company's insurance on my dogs for over 15 years. That alone should tell folks something about how well they treat their clients.
Insurer: Nationwide
By: Leslie
Best pet insurance overall
Nationwide has the best overall pet insurance for the money. Easy claim submission and usually receive the reimbursement within a couple of weeks. They even emailed to see how my pup was doing after one of his visits. Just renewed for a second year.
Insurer: Nationwide
By: Christina
Healthy Paws helped save our Luigi’s life!
Our boy was diagnosed with severe meningitis, encephalitis and osteomyelitis (extreme infections in his spinal column, brain, muscle and bone) after a foreign body, most likely a foxtail, apparently migrated into his spinal column. His diagnosis and treatment have required a series of very expensive MRIs, and aggressive, ongoing treatment at Animal Internal Medicine & Specialty Services, one of the top veterinary specialty clinics in California. Without the coverage from Healthy Paws, this treatment would have been entirely out of reach for us. After two weeks in Intensive care receiving IV antibiotic therapy, an additional 3 months of antibiotics at home and 2 follow-up MRIs, Luigi is nearly infection-free, and back to his happy ball-chasing self. His Vet expects a 100% recovery, a result that we absolutely could not have hoped for without coverage from Healthy Pets Insurance. The claims process with Healthy Pets is simple, professional and compassionate. We were reimbursed quickly and for some of the larger claims, Healthy Pets was able to directly pay our Vet their portion directly, so that our out of pocket costs were only the 10% that we owed. We really felt like the staff at Healthy Paws genuinely cared about our pet’s life and health, and were compassionate about our experience dealing with the illness of our beloved family member. I now recommend Healthy Pets to everyone with a pet that I know.
Insurer: Healthy Paws
By: Barbara
Poor service
I submitted a claim a month ago. I get told there is a "backlog", and have to wait 4-6 weeks, tho they tell you in ad 4-5 days. I can understand maybe 10 days, but not this long. I pay my premiums faithfully, but ASPCAis very unprofessional on their end. And by the way, I found out ASPCA does not provide the insurance. Another company pays them to use their name. My roommate and I have now stopped sending donations to ASPCA, not knowing now, if they even have been getting it, or what. They use to have my utmost respect, now they are at the bottom with others $ scavengers.
Insurer: ASPCA
By: Christine
Excellent service; quick response time.
Claim was handled in a quick and efficient manner. Representatives have always been courteous and helpful when I’ve had to call Embrace.
Insurer: Embrace
By: Leslie
always great customer service.....
your company as always has great customer service and explains claims etc very well - Thank You
Insurer: Nationwide
By: Barbara
Phenomenal customer service, excellent return on investment
I love nationswides services! My German shepherd always seems to be getting sick or having some sort of injury. Nationwide has helped alleviate a lot of the financial stress that comes along with owning a pet!
Insurer: Nationwide
By: Tricia
So Simple
If it were any easier to file a claim it would file itself. Thank you for being so helpful!
Insurer: Nationwide
By: Lori
Nationwide take great care of our Toby.
We are very happy with our Nationwide Pet Insurance and have recommended it to many of our friends. We have both the Wellness and Illness plan and are very happy with the reimbursements we get for Toby's care. Nationwide is fair and provides what they say they will cover in our policy no questions asked.
Insurer: Nationwide
By: John