Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Awesome
Amazing service since day one. Helpful advisors and payment processing a breeze and fast.
Insurer: Pets Plus Us
By: Mary
Absolutely the Best!
We absolutely love Healthy Paws! This is hands down the best pet insurance there is out there for your pets. Recently we were told that our dog Tony had to have surgery. For a lot of people surgery is often very expensive and not everyone can afford to have it done. Sometimes people have to make choices between saving their pet or trying to pay off a large veterinary bill. Because our dogs are insured through Healthy Paws we knew that Tony could have the surgery that he needed and we wouldn't have to worry about not being able to afford it. Healthy Paws offers various deductibles and reimbursement plans that you can fit to the needs of you and your pets. Having had several dogs in the past who had cancer or heart problems, and having had to pay thousands of dollars to try and save them, we had decided that with our new dogs that we would carry insurance on them so we could make sure they always received the best medical coverage they could get. Healthy Paws has made that possible for us to do that. We highly recommend this insurance.
Insurer: Healthy Paws
By: Ernie
excellent service as always
I have had nothing but excellent service with Nationwide as my pet insurance company.
Insurer: Nationwide
By: Rebecca
Easy peasy
We have been very comforted knowing our little Sasha has health insurance just like her mommy and daddy. We just came back from a wellness visit to our vet. Claim submission is so easy online. They notify you when they've received a claim. They notify you that they are processing your claim. They keep you well informed along the whole process. We are very pleased with Nationwide insurance.
Insurer: Nationwide
By: Teresa
Excellent service over many years!
We have been using ASPCA Health Insurance over a period of 9 years and continue to be very pleased with their attention to our pet's needs and their excellent service. They seems to take a personal interest in which of their coverages best fit our needs.
Insurer: ASPCA
By: Harry
So grateful for Trupanion!
So thankful for Trupanion and their exceptional service & care ❤
Insurer: Trupanion Canada
By: Heather
Services
Nationwide takes care of its customers
Insurer: Nationwide
By: Carmen
So Glad I Switched
I have had both of my dogs insured since they were puppies and Nationwide is the third insurance I have had. I switched after seeing information on it at my vet's office and then comparing my current plan to their quote. Every contact I have had with them has been fantastic. Their coverage is superior to anyone else out there for a comparable price and they pay claims very quickly. Only thing missing is submitting a claim online through the website but you can email it which is good. I highly recommend Nationwide!
Insurer: Nationwide
By: Ariana
Wish my own insurance was this good!
When we got our kitten I hesitated about getting pet insurance. Our vet recommended Nationwide and I'm thrilled that we listened to her. Getting Nationwide pet insurance has already paid us back and I feel more comfortable having it. What astonished me is how efficient you are and how quickly you both acknowledge when a claim is submitted and how quickly you issue the reimbursement. I wish I were a cat so I could be on your plan. By comparison my family health care plan stinks. Nationwide could teach a thing or two to the human health insurance world.
Insurer: Nationwide
By: Malka
Fast and easy! Great customer care!
Our dog had a significant health threat this year. PetsPlusUs have been wonderful from the initial diagnosis to all the follow up care. They process the claims fast and we're reimbursed in no time.
Insurer: Pets Plus Us
By: Janet