Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Helpful, Prompt & Caring - All one would want and more
Our weimaraner Sitka, at 14 months, got a severe case of pneumonia and nearly died. After four days at a veterinary specialty hospital, on IV fluids, 2 antibiotics and oxygen, she survived and is back at full health. As one can imagine it was all quite expensive, racking up over $8,000 in bills. The people at Healthy Paws came through promptly with care and professionalism. Two weeks from submission to payment, with a personal note in between asking how she was doing. Healthy Paws is the best.
Insurer: Healthy Paws
By: Richarfd
The best back to have!
This has been the best thing I have gotten since getting Lily! When I call customer service they are always nice and helpful. And recently when I had to take Lily to the emergency vet the claim process was easy and has definitely helped me out with this already stressful situation! I would highly recommend this to any pet owner and encourage to do so because they are family and Nationwide insurance treats them like so!
Insurer: Nationwide
By: Sara
Very responsive, and if I thought you were perfect, I would have given you a 10! Thank you.
Very responsive service, quick.
Insurer: Nationwide
By: Gus
Nationwide customer service reps are phenomenal!
Great customer service reps, and thorough, fast response to claims.
Insurer: Nationwide
By: Simone
The Best
Nationwide Pet Insurance is the best. Claims are reviewed and paid in a timely fashion. I would highly recommend them to anyone that has a pet.
Insurer: Nationwide
By: Cynthia
Great costumer service and fast payment
So far has been great with nation wide, excellent costumer service and fast reimbursement
Insurer: Nationwide
By: Olga
Awesome Service
Could not be a smother process excellent service Claims at time takes a little longer than expected but all in all AWESOME
Insurer: Nationwide
By: Edward
Nationwide has been a blessing for my Goldendoodle
Peace of mind is something that CAN be purchased, in the form of pet health insurance. Once in a while it seems that everything seems to go wrong no matter what we do. This year was our year! We had a serious health issue with one of our dogs. Fortunately, my dogs are all covered by Nationwide Pet Insurance. I called the company who assured me that my girl’s veterinary bills would be covered and that I should only concern myself with getting her the care she needed. Nationwide would take care of the rest. So, I made sure my girl was given the best care and gave no more thought to the bills that seemed to be escalating. For me, who has never had need of a canine specialist in 60 years of dog ownership, the comfort I found with Nationwide cannot be measured. Today, my girl is healthy, full of life and love. I can not recommend this company more. Thank you Nationwide, for being there.
Insurer: Nationwide
By: Anthea
Always a painless and quick repsonse
All my dealings with Trupanion have been very easy and quick. When dealing with a pet's health crisis it is very nice to have a company that has a quick response for you. Thanks!
Insurer: Trupanion
By: kathy
Phenomenal customer service
Nationwide customer service is phenomenal. They are helpful, friendly, and shows empathy. My furbaby Lilo passed and I had to cancel her insurance . It was emotional on the phone and the customer representative comforted me. My other furbaby Stitch had surgery and I didnt know how the claims work, so customer service explained it to me in a friendly fashion and made sure all my questions were answered. I am happy to say, I am glad my furbabies have insurance and extra glad it is withNationwide. Thank you.
Insurer: Nationwide
By: Michelle