Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

70,435 total

Other Categories

Payment Experience 12,741

Claim Coverage 58,154

Customer Service 70,435

Price Satisfaction 20,691

Other 13,806

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68781 - 68790 of 70435 results

March 05, 2018

Always extremely helpful with any questions I may have with my pet's insurance.

Insurer: Trupanion

By: Larry

Useful

March 05, 2018

Representatives are very friendly!

Insurer: Trupanion

By: Katie

Useful

March 05, 2018

I have always enjoyed very polite cust.

I have always enjoyed very polite cust. svc. when calling, which is very much appreciated. Keep up the great work!

Insurer: Trupanion

By: Harris

Useful

March 05, 2018

I recommend Trupanion to every single person I meet.

Insurer: Trupanion Canada

By: Heather

Useful

March 05, 2018

I called to ask about claiming the cost of Rx food.

I called to ask about claiming the cost of Rx food. I was told that I could claim 40% of what I purchased during a 2 month time frame. Come on.... seriously?? A 2 month time frame? Why don't you just calculate out a reasonable $ amount and have that be it. What am I suppose to do with the answer I was given? Go out and buy as much food as I can within a 2 month time frame? Write better policies, or train your phone reps better. My rep was great. Very nice, so I don't fault her. I love your company. Just think you can do better on some things.

Insurer: Trupanion Canada

By: Janet

Useful