Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Always a good experience when talking with your staff.
Always a good experience when talking with your staff.
Insurer: Trupanion
By: Joan
Really great service thank you
Really great service, thank you
Insurer: Trupanion Canada
By: Brenda
trupanion has been great very easy to contact and willing to to help🤗
trupanion has been great, very easy to contact and willing to to help🤗
Insurer: Trupanion
By: Janice
She was able to provide us information on what we needed to do but could not resolve because we had to fill out a form.
She was able to provide us information on what we needed to do, but could not resolve because we had to fill out a form.
Insurer: Trupanion
By: Jennifer
Always a good experience when talking with your staff.
Always a good experience when talking with your staff.
Insurer: Trupanion
By: Joan
You guys are all incredible!
You guys are all incredible! You have empathy for our situations and always make us feel like you’re doing the very best you can to financially help us keep our dog healthy.
Insurer: Trupanion
By: Meg
Great pet insurance company!
Great and friendly service!!
Insurer: Healthy Paws
By: Great
Your service is the absolute best!
My dog Dutch went to the vet for a routine dental cleaning. The vet discovered one of his teeth was infected. The tooth had to be removed. I filed my claim the same day and it was processed quickly and my reimbursement was sent directly to my back account. It could have been easier. Thank you so much!
Insurer: Nationwide
By: Jacqueline
Sick dog
Our 6 year old Norwegian Elkhound was in terrible pain, crying and moaning. We took him to the Pet Emergency clinic and they examined him along with x-rays but couldn’t find what was wrong. They gave him some pain and ligament pills. The next morning we were back at the emergency clinic for a full battery of tests and they finally found he had pancreatitis. This was a terrible and scary experience. The only positive part of this experience was how prompt Embrace’s response was and how quickly they reimbursed us. We are very impressed with our Embrace coverage and would recommend it.
Insurer: Embrace
By: Larry
Immediate help, immediate acknowledgement and immediate expenses paid!
My 4 year old german shepherd tore her CLL and required surgery and thank god for accident insurance! I only pay $20/month and was able to get 90% of her surgery and expenses covered! ASPCA makes it SOOO easy to submit a claim and if you need anything, they pick up the phone straight away!
Insurer: ASPCA
By: Sabrina