Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Top of the Line
Nationwide (formerly VPI) has continued to provide great coverage, service, and timely reimbursements for the last 15 years (9 yrs for my previous Rottie, and 6 yrs for my current one). I have looked around but am totally satisfied after comparisons with other companies. Yes, I would and do recommend Nationwide pet insurance to friends, new and old, about the necessity of having pet insurance. Please continue to provide your great benefit in pet health care and protection.
Insurer: Nationwide
By: April
Excellent Customer Care
Jessica was patient, well informed, able to answer all me questions and, also very important, followed-up with my account resolving any outstanding account activity.
Insurer: Trupanion
By: Ludmilla
Accomadating and understanding every step of the way...
My dog of 13 yrs recently passed away and Trupanion's staff have been so empathic to the situation. I was very surprised to receive a condolence card from them in the mail shortly after her passing. Thank you for showing our family that you are more than just an insurance company. Keep up the great work!
Insurer: Trupanion
By: Isabel
This company cares about animals
My Dog, Bentley was gravely ill a few years back----The Trupanion rep was wonderful ---literally calmed me down and helped me with every aspect of getting the surgery he urgently needed covered. She cared about my Pet and i truly felt her smiling through the phone. My dog got through the surgery like a champ---his bill was well covered and I could relax with a sense that all was well. I so often hear people worry that they hope that their pets can always have the treatment they need and finances would not stand in the way. Have piece of mind--that Premium every month goes a long way! Thank you for being such a well run company.
Insurer: Trupanion
By: Rhonda
Superb Coverage
Superb coverage, fabulous service and quick response to claims.
Insurer: Embrace
By: Shasta
Best insurance out there.
We have had healthy paws insurance for 9 years and couldn’t be happier. We have three dogs including a rescued English bulldog. English bulldog=lots of vet bills. Never had a problem with claims being paid, coverage etc and we have easily been to the vet over 100 times for ACL tears, thyroid issues, cancer, dental issues, bladder stones, UTIs, etc. you name it. healthy paws has real people working there who truly understand the love we have for our pets. 100% worth every cent. Will never go anywhere else
Insurer: Healthy Paws
By: Kristen
This company is fantastic
I have 3 Golden Retrievers . Last year my 9 year old Golden was diagnosed with bone cancer. Fourteen months later he is still doing great. He had his leg amputated, chemotherapy, and an osteo satcoms vaccination. I would have done these things anyway but having Trupanian let me just worry about me dog and never worry about the cost . They are fantastic
Insurer: Trupanion
By: Melanie
Happy Customer
I was with VPI Insurance before it became Nationwide. I've insured my three Golden Retrievers through the years and am very happy with the concern and care shown to my fur babies wellness.
Insurer: Nationwide
By: Kay