Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Love ASPCA Insurance!
I have 3 dogs and 1 cat insured with ASPCA and they have been wonderful with all of them! They process claims fast and fairly and call to check up on my furbabies afterwards. I highly recommend them to anyone looking for pet insurance!
Insurer: ASPCA
By: Sara
Very helpful when debating surgery.
Customer service was excellent. We couldn't have had this surgery without your help.
Insurer: Nationwide
By: Kimberly
Exactly As Advertised What More Can You Want
This is the second claim I submitted, electronically, to Pets Best. On each occasion we received reimbursement for the stated amount the next day! We had 24/7 and it took over 3 months to settle one claim. This is clearly the best pet insurance company.
Insurer: Pets Best
By: Keith
Too long to process
Although, overall I am very pleased with the policies for my two young cats the amount of time to process a claim is unacceptable. I filed a claim for $445.00 on 9/14/2018. Today is 10/17/2018. The claim has still not been processed. All required paperwork including medical records and invoice were submitted following one of my cats dislocating vertebrae in his tail. I will still recommend ASPCA, but only if a person doesn’t mind ridiculously long processing times.
Insurer: ASPCA
By: Mary-Louise
its been good & reliable service
Its been a great help to have insurance available to help pay our vet bills. Service has been good & customer service is responsive. I do wish they could speed up their claim processing.
Insurer: Nationwide
By: joseph
Great, just a little slow
I have submitted a few claims for my cat Lexi, and Nationwide has been great to work with. Paid as promised, great service. Only complaint is it takes weeks to get the reimbursement.
Insurer: Nationwide
By: Carolyn
Don’t hold your breathe waiting to get reimbursed...takes forever
Once you go to the vet, and submit your claim...prepare to grow old waiting... typical insurance company quick to collect it takes forever to reimburse. I have to call customer service to ask him why is it taking so long and I keep getting the ticket take up to 30 days to get reimbursement fecal matter story. I’ve already in electronic payments, so once Godot finally shows, I can get paid. The customer does not want to hear that you have a large volume of claims and you’re doing your best to work through them. Would the Insurance company want to hear I’m trying to make your payment and I’m doing my best to process it through my systems, but each monthly payment could take up to 30 days to process. Oh wait they grab your financial information when you signed up so they take it out no matter what!!! It’s nice to take but it be nice to receive!
Insurer: Nationwide
By: Mark
Great value for the money
We have been with Nationwide for awhile now. I would highly recommend them to anyone who has a furry family member. They are easy to deal with and definitely help when the cost of medical help is required.
Insurer: Nationwide
By: Frank
Fast great service
Great service, top notch care for my dog. A+
Insurer: Nationwide
By: Travis
Took almost 4 months to be reimbursed
Purchased this insurance through my employer, and it includes wellness. Had no problem getting quickly reimbursed for puppy visits in the beginning. When my puppy was 4 months old, our vet suggested that she have a preventative surgery on her hips. We contacted Nationwide prior to the surgery to ensure that this is something that would be covered. They took a day to research the procedure, cautioned us that they don't to pre-approvals but because its preventative and will be performed by a licensed vet, that they could see no issues with reimbursement. We submitted a claim for the surgery in June and did not receive payment until OCTOBER. Yes, that's a 4 month span. 30 days after submitting the claim, they responded that medical records were needed in order to determine if the expense is reimbursable, which we promptly provided. 60 days after submitting the claim, they responded that they needed more time to review her records (remember, she's a puppy and had only a few visits prior to this surgery! what is there to review?!) I proceeded to contact the customer service line multiple times AND the agent which sold me the policy and nobody could give me any timeframe on when a determination would be made and when I could expect to be reimbursed. They're just apparently "really busy" and can't process claims for 4 months, so you're probably better off getting insurance through another provider who can actually take 5 minutes to review a puppy's medical records. These people are a complete joke. Nationwide, you're welcome for the interest-free 4 month loan of thousands of my dollars.
Insurer: Nationwide
By: Jen