Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Incredible service and fast turn-around for payment. Love the direct pay system in place now!!
Nationwide provided excellent wrap around service for our dog. The turn around from claim submission to payout was quick and smooth. Particularly loving the direct payout system into a bank account of your choice.
Insurer: Nationwide
By: AADrienne
Nationwide covers almost everything & they care about my dog
I purchased major med & wellness coverage for my GSD puppy within a few months of bringing him home. After paying the deductible, the coverage has been excellent for his routine visits, meds, and a few minor injuries & illnesses. Claims are paid quickly and I love the electronic filing & payment options. We had one issue with a denial, but after I requested a review, the denial was reversed and the claim was paid. I haven’t used the online vet help service, but it’s mice to know it is available. I appreciate the emails providing me claims status info and periodically checking in on my dog. Following the great experience with my puppy, I decided to enroll my other two dogs who are “seniors” (10 years old). Because of their age, there were some additional coverage limits due to pre-existing conditions. I’m not sure I’ll see the same value of the insurance for them so it remains to be seen if I’ll continue their policies. Overall, my experience with Nationwide has been very positive.
Insurer: Nationwide
By: Vicki
Great company and employees
Nation Wide is the Insurance company I have ever dealt with. The employees are knowledgeable, caring, and are easy to talk to.
Insurer: Nationwide
By: Justin
Great coverage!!!
Nationwide is fast & easy. The downloading of docs, the info they ask for and how fast I get my reimbursements is great!
Insurer: Nationwide
By: Ivette
Excellent choice
I couldn’t be happier with Embrace. Prompt payment and very friendly and caring staff.
Insurer: Embrace
By: Brett
There is no pet insurance better for me than Embrace Pet insurance.
We have been with Embrace for over three years. We have a Yorkiepoo male named Rocco. Rocco developed diabetes shortly after we adopted him. Embrace covered his insulin and other things that developed over a period of time. Rocco developed cataracts, this broke our heart because we thought this was the worst thing that could happen to my little buddy. Rocco had to have cataract surgery, Embrace covered 80% of the cost for the surgery. We were so elated to see that he was able to see again. Embrace was there when needed our insurance for Rocco and they do not hesitate to pay our claims. There is no other insurance better than Embrace!!!!! Thanks Embrace!!!!!!
Insurer: Embrace
By: Bill
Easy claims process
Embrace Pet Insurance has been very easy to work with & attentive to calls & questions. Excellent customer service & if you have questions or concerns they get back to you right away. The breakdown of the claims is very easy to comprehend & there are no hidden fine print details. They are thorough with getting your pet’s medical records, which they keep on file for future reference, & claims processed right away! When dealing with expensive vet bills, it’s reassuring to know the refunds will come in a timely manner.
Insurer: Embrace
By: Amanda
Customer service is great and quick handling of claims.
I never imagined I'd have to use this as much as I have when i first purchased this all those years ago. My little girl has had quite a few health issues that unexpectedly we've had to deal with over the years and Embrace has always handled claims professionally and promptly. Thank you Embrace. I've recommended them to many of my friends and coworkers and I know of at least 10 of them that have purchased.
Insurer: Embrace
By: Lisa
Embrace makes it fast and easy
Embrace has been wonderful to work with and is always quick to reply in any situation. Our claims are processed fast and the insurance does exactly what it says. This is the only pet insurance we’ve ever had and there’s no way we will switch.
Insurer: Embrace
By: Matt
Excellent and prompt service
My interaction with Embrace has always been very positive. Response to claims has been very timely. Even when claims were not covered, the explanation provided was thorough and informative. Claims were processed quickly, no long waits. I have been happy with the service I have received from Embrace.
Insurer: Embrace
By: Sergio