Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Wouldn't be without Nationwide!
Always had great service with Nationwide. I first came to use Nationwide from word of mouth and when I get the chance, pass on my positive experiences.
Insurer: Nationwide
By: Kelly
This insurance is great.
Your service is prompt and when I call I am greeted with someone who seems to really care about any problems I am having with Lilli.
Insurer: Nationwide
By: Nanci
Beyond pleased!
I purchased this policy for my new pup based on past experience. My last dog had diabetes and had cataract surgery which ended up costing me a considerable amount of money. I love my pets and will do whatever is necessary for their health. After I got Fiona, I decided to look into pet insurance and Nationwide was offered by my employer. I have submitted 2 claims so far for general well visits and have been reimbursed by direct deposit, which I love!. The transaction was swift and customer service excellent. I highly recommend Nationwide Pet insurance!
Insurer: Nationwide
By: Lori
Excellent all around
Nationwide is awesome no questions asked. Their policy is direct and states what they cover and don't cover. My dog Karma has had some major surgery this past year and we submitted our claim. Nationwide reviewed and completed their process in a timely manner. She got sick a few months after and I also submitted the claim. We didn't get a lot back because a new year started, but they were able to explain. I didn't realize the renewal date and they pointed it out. I now have two pets covered under the insurance. I would recommend pet insurance because our pets are like us. We never know when we get sick or need a medical procedure. Well worth it.
Insurer: Nationwide
By: Sanya
Great Company to work with.
I have had many claims this past year for my little guy. This past year is the only time I have had to use the insurance. Nationwide has done a great job in paying all the claims, which have been many, during the 2017 - 2018 year. They paid for services that I was not even aware that they would pay for. This company has helped me to maintain my little guy's quality of heath during his golden years. I could not ask for better service from them. All of my claims were reimbursed within about 2 weeks.
Insurer: Nationwide
By: Kate
Compassionate, customer-service oriented best pet insurance ever!!!
My little havanese dog , Carlos, has had Healthy Paws Pet Insurance since 2012 with 90% reimbursement coverage. I have had to submit a few claims here and there (digestive issues, blood tests, x-rays, stomach bugs) and never had an issue with prompt reimbursement and excellent Customer Service. What has really made me want to rave about them is my dog was in need of emergency surgery a month ago after a vicious dog attack. I was beside myself with stress and worry, but Healthy Paws reimbursed me within one week over $4,000 and followed up to check on Carlos. They go above and beyond and would recommend them highly for anyone seeking outstanding pet insurance. I'm happy to say my dog has had a full recovery! Thank you Healthy Paws!!!!
Insurer: Healthy Paws
By: Kimberly
In time of stress, the prompt, professional response from Trupanion was a relief!
Three trips to vets--for obvious pain and distress- constant whining and yelping- specialist and MRI-was surprised that by the time we were finally home, VCA had already filed our claim, and we had a confirmation notice from Trupanion!!!! Having worked in insurance my expectations weren't high. Trupanion kept me updated and the claim was quickly resolved with thorough explanation.! I feel confident that in the future, IF necessary, they will again rise to the occasion! Very glad I had the policy..
Insurer: Trupanion
By: Susan
Healthy Paws is hands down the best
Healthy paws is absolutely the best pet insurance you could purchase. Our dog has had numerous surgeries including two knees, his jaw, and three cancer surgeries. He is also had to have 19 radiation treatments for cancer. Healthy Paws has never denied a claim, paid in a very timely manner, and we could not be more grateful. Without Healthy Paws we would not have been able to afford to take care of our precious family member And get him the services that he needs. He came from a puppy mill and was Miss treated and ended up with a lot of health issues. We cannot think Healthy Paws enough for being there for Bailey and us.
Insurer: Healthy Paws
By: Angela
very pleased with the speed in which Nationwide pet insurance reviewed and acted upon our claim!
Very quick to review and process our claim. Great customer service!
Insurer: Nationwide
By: Michael