Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Claims timely paid
Very impressed with the ease of filing claims and reimbursement has been within 3-4 wks. Checking status of claims online is very easy. Glad I chose this company because they cover some things that others do not.
Insurer: ASPCA
By: Marianne
Healthy Paws is the BEST
When my dog was in the hospital for a week with a lepto infection and nearly died, the bill was nearly $10k. Healthy Paws showed great concern for my dog’s health and expedited the process. The claim was completed within 48 hours, and I had a (very large) check in hand barely 6 days later. I am a very satisfied customer, and my dog is on the mend!
Insurer: Healthy Paws
By: S.
Quick and easy claim process
Molly got into something which turned into a foreign body in her stomach. Three visits to the vet later and she was in surgery. Because we decided to invest in pet insurance last year, there was no stress when deciding how to proceed with treatment. The claim process was very easy, a single page! However, depending on the vet service this may complicate the claim process. Fortunately, my vet clinic was very helpful and faxed the claim for me. They also promptly emailed the requested documentation to PetsPlusUs. For me, thanks to the wonderful staff at the vet clinic, my claim for Molly was quick and easy. It was processed within 7-10 business and I received the reimbursement directly into my account. Thank you, St Lawrence Animal Hospital and PetsPlusUs. Molly is in full recovery!
Insurer: Pets Plus Us
By: Ashley
Quick payment on claims. People are very friendly.
I have had a few claims with my dogs and have been very pleased how quickly they adjudicated my claims. The people I've spoken with on occasion have been very nice and helpful.
Insurer: ASPCA
By: Jim
The best insurance for your furry friends - hands down!!
I have had Healthy Paws for almost 3 years now. Not only do they let you select a price range and reimbursement rate, they are very prompt with their claims and get you your money back quickly. More importantly, after looking at competitors like AKC and others for my pure bred English Bull Terrier, Healthy Paws does not have caps on claims. If you read the fine print on other insurance policies, they only pay so much per claim, and so much per year which can be VERY costly aside from your monthly premiums. They also cover some larger dog ailments that others do not such as hip dysplasia. I would not choose any other insurance policy going forward. Ever.
Insurer: Healthy Paws
By: Shawn
Embrace Insurance has been responsive and caring
My dog was diagnosed with grade 2 cancer in her mammary tract. Embrace has been with me every step of the way from x-rays, surgery, biopsy, diagnosis and the oncologist's assessment and recommendations for treatment. Embrace representatives have responded with respect and caring to my questions and concerns. Processing and payment of claims has been prompt. I would highly recommend Embrace to anyone buying pet insurance.
Insurer: Embrace
By: Mary
TRUPANION IS A VERY GOOD COMPANY WHICH STANDS BEHIND THEIR POLICIES.
Trupanion has been a very good company which has stood behind their policies. I would highly recommend Trupanion if you have a pet.
Insurer: Trupanion
By: richard
Very responsive and always friendly!
Very responsive and always friendly!
Insurer: Trupanion
By: Susan
The telephone conversation address my issues immediately and professionally in a very friendly manner.
The telephone conversation address my issues immediately and professionally in a very friendly manner.
Insurer: Trupanion Canada
By: Ron
No matter what I call for your employees are so professional but always personable and willing to please.
No matter what I call for your employees are so professional but always personable and willing to please. Shannon was exactly so and hopefully we will resolve the issue of my mistake.
Insurer: Trupanion
By: Pam