Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Extremely satisfied
I have had a Embrace policy for the past nine years since we adopted our beautiful kitty when she was 8 weeks old ! My cat has to take meds each month and Embrace is quick to turn around my claims whenever I have to order medicine for her and they are very good at communicating the status of my claim all the way through their claim processing ! They are a excellent company to deal with and pride themselves on their customer relation skills which , in my mind , is very important to all of us pet owners ! I would highly recommend them for anyone thinking about purchasing pet insurance ! You will not be disappointed !!
Insurer: Embrace
By: Daniel
VPI WAS MUCH BETTER BEFORE NATIONWIDE TOOK OVER
Although Nationwide (formerly Vpi) helped out with the bills, the initially declined a couple claims for reasons that were not correct. Our pup had chronic diarrhea and they ran several tests including giardia. This was just just one of several test to triple out the problem. NATIONWIDE covers e. r. Visits, but cited this as not a covered visit because they don't cover Giardia. In other words they found 1/2 a reason to decline a whole claim. Same with her tooth. E. R visit for a broken tooth, main visit was for broken tooth, they just cleaned the rest of her teeth while she was under (Which I knew wasn't covered but I was paying for) and declined the whole e. R. Visit. I had to fight and explain to them to stop assuming as both visits were e. R. Visits. Vpi was never like this and they didn't have specific limits for each specific injury or situation. I miss them. :(
Insurer: Nationwide
By: Brian
Embrace is amazing
I don’t know what I would do without embrace pet insurance. They help me every time my pet has to go to the vet. I don’t have anything to worry about, I know he is covered.
Insurer: Embrace
By: Courtney
Excellent coverage and very caring staff
Excellent coverage, and friendly staff who genuinely care about the health and happiness of our dog. We received hand-signed condolence cards from Healthy Paws staff members when our beloved old guy passed away. After a recent operation for our younger girl, the Healthy Paws team checked in to ask how she was doing. They really care and go the extra mile in customer service. I never hesitate to recommend them to friends and family.
Insurer: Healthy Paws
By: Lorraine
Do they have human insurance?
When I first adopted Ollie, my vet advised me to get pet insurance. I got it reluctantly, and thought I would cancel it a few months later. This insurance is a complete blessing. My little guy has been through a lot in the past four years since I had insurance. When Ollie had to have emergency spinal surgery due to ruptured discs my insurance was the last thing I was thinking about. After he made it home, I remembered I had insurance, uploaded my receipts and received a check within two weeks! I couldn't believe it. I have submitted a few claims since then and it is always so easy. To go a step further, after we brought Ollie home I even got an email from a really nice "claws and paws protector" from Healthy Paws just checking to see if Ollie was ok. I am so glad I was too lazy to cancel my insurance 4 years ago. I don't know what I would have done without Healthy Paws. I am happy to recommend them to anyone adopting a new pet.
Insurer: Healthy Paws
By: Tania
Found Trupanion very helpful & compassionate regarding Dutchess.
Found Trupanion very helpful & compassionate regarding Dutchess. Really appreciated the sympathy card. Thanks for all your care!
Insurer: Trupanion Canada
By: Hugh
Fast friendly customer service.
Fast, friendly customer service.
Insurer: Trupanion Canada
By: Tanya
Excellent and knowledgeable customer service staff!
Excellent and knowledgeable customer service staff!
Insurer: Trupanion
By: George
Very helpful and pleasant.
Very helpful and pleasant..clear instructions...
Insurer: Trupanion
By: Gregory
Right now I have submitted 3 claims for my dog.
Right now I have submitted 3 claims for my dog. So far so good with the response time and processing of the claims. I wish that I was able to submit the invoice and claim form together through your web site. It is my understanding that a claim form needs to be emailed for each invoice the my dog incurrs.
Insurer: Trupanion
By: Mary