Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great coverage and very responsive service
Embrace has been a great choice for our 3-year old pit mix. We enrolled last year upon relocating to NJ. All we needed to do was provide past medical records for full coverage. We were able to get a waiver for what was flagged as a pre-existing condition, after getting a note from our previous vet to explain that the prescription provided was only a precaution for any anxiety our dog might experience during the long flight from San Francisco to New Jersey. The claims process so far has been very easy, I can email copies of vet bills and get immediate confirmation that the claim has been received. Reimbursement has also been provided in a timely manner after meeting our deductible. I would definitely recommend Embrace to other pet owners.
Insurer: Embrace
By: Brianna
Horrible - worthless company
I submitted three claims - all were denied, the company claimed as usual that they were for preexisting conditions which is completely untrue. Just another criminal insurance company who will gladly take your money, then deny every claim that is submitted. A waste of money and time to do business with these clowns.,
Insurer: Pets Best
By: Steven
Very helpful and pleasant to deal with
Very helpful and pleasant to deal with
Insurer: ASPCA
By: Penny
Excellent service very happy to have it.
Quick reimbursement and great coverage excellent customer service highly recommended.
Insurer: Pets Plus Us
By: VJ
New to Pet Insurance
I’ve never had pet insurance before. I have been pleasantly surprised. They’re very communicative, very user friendly, and the price isn’t bad. I have had to use my insurance a couple of times due to an abscess. It was all handled very smoothly.
Insurer: ASPCA
By: Catharine
So Far, So Good! So Happy We Have This Policy
I encourage anyone with a pet they love and want to get the best care for to take out this “Wellness Plan” as soon as you get a pup. They’ve been very responsive and reimbursed without a hassle every claim with the exception of one at the beginning. I’m so glad I don’t have to worry about if I can afford Milly’s wellness care, much leads emergencies. I recommend this plan and company.
Insurer: Nationwide
By: Meredith
Not paying for prescribed food that is stated in policy as covered
I have only had this insurance for 2 months. I bought the most expensive plan that covers wellness. They are taking months to get rid of an exclusion of lacerations for my young dog because he had a small wound on his face that I declared. It was healed in 1 week-vet did not even suture just used glue to close. I sent them all the vet records they wanted and still no response except to say they need more time to review. The vets are amazed and certainly will not be recommending Nationwide. The older dog was put on a special diet for weight loss and even though the policy states prescription food is covered they are not paying -again claiming they need more time to review the vet records. Record I can read in minutes takes them months! As far as I am concerned this is fraud-refusing to pay for items stated in the policy. Another blood test they have not paid for was 1 of the reasons I purchased the expensive insurance-the agent told me this would be covered under that policy and now they need months to review. I paid for these things assuming they would be paid and now I am stuck owing it. I am considering not paying my premium and just canceling and finding a more honest company!
Insurer: Nationwide
By: Susan
Employees are always knowledgeable
Employees are always knowledgeable and very happy to help. I've called on several occasions and questions answered! Excellent service!
Insurer: AKC
By: Patricia
THANK YOU! Excellent service
Excellent service, thank you!
Insurer: Nationwide
By: Lesley
No problems
I've submitted several claims covering routine veterinary charges for my puppy including neutering. Claims were easy to file online and response times from Nationwide was excellent.
Insurer: Nationwide
By: Richard