Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick to respond to questions and payments if required.
No complaints. My Lab had a bad first year and required surgery and 2 trips to an emergency clinic. Embrace was a very good insurance company to "have my back".
Insurer: Embrace
By: Haynes
Great customer service
Great customer service and quick payments. Direct payments to vet as well.
Insurer: Trupanion
By: Tracey
Professional and very personable
Angela earned a 10 because she answered my questions and was efficient, professional and very personable!!
Insurer: Trupanion
By: Marsha
Extremely pleasant and helpful
Beth was extremely pleasant and helpful. It's always a pleasure talking to Trupanion's representatives.
Insurer: Trupanion
By: Berni
Claims are processed fast
Claims are processed fast and customer service is friendly and helpful
Insurer: Trupanion
By: Carol
Every time I call with a question
Every time I call with a question everyone is so nice to me. Great customer service. They really care about my pet!
Insurer: Trupanion
By: Grace
Excellent customer service
Excellent customer service … knowledgeable, pleasant and informative
Insurer: Trupanion
By: Nick
I was so impressed
I was so impressed with the entire Trupanion experience! Very easy to submit a claim and quick processing. Exactly what I want and need when your fur baby is needing medical attention.
Insurer: Trupanion
By: Kristine