Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Carlos was fine but I called to see where 4 claims are in process and he told me everyone had the flu and so it would be a while before my claims were even assigned.
Carlos was fine, but I called to see where 4 claims are in process and he told me everyone had the flu and so it would be a while before my claims were even assigned.
Insurer: Trupanion
By: Addie
You guys are the best!
You guys are the best!
Insurer: Trupanion
By: Amy
Very professional and knowledgeable.
Very professional and knowledgeable.
Insurer: Trupanion
By: Betty
Kathleen answered all of my questions and solved the issues.
Kathleen answered all of my questions and solved the issues.
Insurer: Trupanion
By: Beverly
Always friendly and very helpful
Always friendly and very helpful
Insurer: Trupanion
By: Bonnie
Karly was very helpful resolving long standing claims.
Karly was very helpful resolving long standing claims. I explained the situation to Karly who contacted the claims rep. The claims rep was able to finish the claims and get the reimbursement to me. Thank you Karly and unknown claims rep.
Insurer: Trupanion
By: Cheryl
Rhonda helped me out with my questions.
Rhonda helped me out with my questions. I recently called about direct payment for my vet hospital and she gave me the answers I needed. Awesome job.
Insurer: Trupanion Canada
By: Brenda
I loved that she asked how my puppy is & seemed genuinely interested in my response.
I loved that she asked how my puppy is & seemed genuinely interested in my response.
Insurer: Trupanion Canada
By: Sandy
I called in to check on something I had previously requested.
I called in to check on something I had previously requested. Kira was extremely kind and thorough. She immediately asked what I needed for clarification and stated she would check with the previous agent. I had what I needed a few hours later. She also asked how Jackson was doing and that always makes me smile. Thanks Kira for such great Customer service. :-)
Insurer: Trupanion Canada
By: Tamara