Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Awesome Customer Service!
Our 8-1/2 year old Australian Shepherd, Cricket, required major knee surgery due to severed cruciate ligaments which occured (we think) over time. She was a frisbee star and a big fan of the game! Our vet recommended a TPLO - Tibial Plateau Leveling Osteotomy. The surgery was $5000 and the after care includes 8 weeks of Adequan shots for arthritis plus physical therapy which is ongoing. There have been 12 claims so far, and Healthy Paws has paid every claim without a question. The only exclusions are fees entitled "office visits," but that exclusion was clearly stated when we purchased the policy. Cricket is currently undergoing hydro therapy, laser therapy and Bemer therapy which emits electromagnetic pulses at the injury site to stimulate blood flow and accelerate healing. Healthy Paws is covering these visits as well. This coverage is far superior to my own personal health insurance which denies every claim, even those covered by the policy, requiring phone calls and appeals for re-review. I can't say enough good things about this company. In addition, their mobile site allows the customer to take a photo of the vet bill and upload to the site. THAT IS IT! So simple. And lastly, every employee we have spoken with is supremely polite and always asks how Cricket is doing! Truly amazing!! Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Lucy
Great Pet Insurance
I highly recommend Pets Best Insurance. They are very quick to respond to any questions and claims. I researched long and hard and this company demonstrates exactly what it claims. I have entrusted them with 4 of my pets and will continue to do so for years to come.
Insurer: Pets Best
By: SANDRA
Efficient and Genuine
Efficient, consistency, and truly caring!
Insurer: Nationwide
By: Kristen
So helpful and friendly every step of the way!
My eight year old cat recently became ill - and at the worst possible time, on a Sunday morning right before his first visit with a new vet. Fortunately, the emergency vet was able to help, and he's back to his old self. Of course, emergencies are expensive. The folks at ASPCA Pet Insurance were great! From walking me through submitting the claim, to answering all of my questions about how long things might take, everyone I spoke to was patient, friendly, and helpful. They asked about how Chai was feeling every time they answered the phone, and listened to all of my questions. My decision to purchase pet insurance was completely validated by on emergency.
Insurer: ASPCA
By: Jill
Staff is very knowledgeable
I believe I have filed two claims and both times were very prompt. When I have called with questions I have received a quick response. Staff is very knowledgeable, I have recommended trupanion to my brother in Colorado who has three dogs. Very happy with Trupanion, I have been part of the trupanion family since 2012.
Insurer: Trupanion
By: Celia
Timely support and helpful people
Great company that takes the time to properly support my pet and her insurance needs. Clearly articulates insurance policy decisions and processes claims in a timely manner.
Insurer: Nationwide
By: Joseph
Worst Customer service
I joined PB 2 weeks ago and honestly I would not recommend it to anyone. I called customer service 3 o 4 times after my routine claim was submitted a week ago and no activity. I did not called because I need it but becuase every time I called one rep left more confused than the previous one. Rep Penny was great !! She was the only one that was able to help when enrolling and I spoke to her last on regards to the claim (4th call ). Almost 2 weeks after submitting the routing claim - I am still waiting. They have questions for my vet and claim that he doesn’t answer, yet I call with PB on the line and the receptionist at the vet picks up with in the first two rings
Insurer: Pets Best
By: Vanessa
Great!
Great. Thanks for helping keep Abby healthy.
Insurer: Nationwide
By: Janice
Questions are answered when you want to know
our dog has had serious complications with toe nails and arthritis and each of our questions has been favorably adressed
Insurer: Trupanion
By: Julian
Process to file a claim and follow the claim process was very simple and convenient.
I was amazed at how easy the process was to file a claim. Customer service was exceptional the few times that I spoke with them. They called me up to check on how my pet was doing. I was blown away by how caring they were. I was very happy with the insurance coverage. I highly recommend ASPCA!
Insurer: ASPCA
By: Oscar