Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Always reliable and here to help!
I think the claim process is easy and efficient. I love the direct deposit, and I always receive an EOB. Henry is my baby...and you all help me in giving him the best care possible!
Insurer: Nationwide
By: Lorena
Thank you Nationwide for great service!
This is a great insurance to have for the protection of your pets! Great service and quick response!
Insurer: Nationwide
By: Carmen
The BEST
Nationwide Pet Insurance is the BEST!! Our precious fur baby has allergies, and trying to pinpoint medication that can help her can be costly. Nationwide has helped us tremendously and is one of the reasons we can afford to give her the medications and treatments she deserves!! Thank you Nationwide for providing a way!!
Insurer: Nationwide
By: Judy
Love my Nationwide Pet Insurance
No more long anxious nights wondering if I can afford to take my pet to the Vet when he is injured or sick. Recently Beau fell from my front porch trying to catch a rabbit. He tripped and fell on his back and injured his tail. I was worried it would never work right again. Before I had Pet Insurance, I would have waited and worried to see if it got worse or better before facing the expense of an emergency Vet visit! But with Nationewide, I called their 24 hour Vet hotline and spoke to someone right away at Midnight! They asked lots of questions and had me examine his back and tail by touch. They helped ease my mind that it wasn’t an emergency and waiting another day to see my regular vet during working hours would be fine. My Vet examines Beau the next day and ordered an anti inflammatory and rest. A week later, Beau was back to his normal rambunctious self—wagging his tail happily in greeting every time he saw me. I was able to take a picture of the Vet Bill before we left her office and submitted it electronically right there. 30days later, my 90% reimbursement was electronically transferred into my checking account. I love my dog and I LOVE Nationwide Whole Wellness!!!! Now I can afford to give Beau the level of care he deserves.
Insurer: Nationwide
By: Craig
Caring Professional Agency
Excellent service and provider
Insurer: Nationwide
By: Miki
Claim Handling
I love the customer service but I hate how within the last three claims I have had to contact customer service to do their job and look into their receiving documents better. Last two claims I was told documentation was missing when it wasn’t. I only found out by logging into the website to check on the claim and never received an email.
Insurer: Embrace
By: Michael
Great customer service!
This company provides excellent customer service!
Insurer: ASPCA
By: audrey
great prompt service and claims processing
been with them for many years. KC had some serious problems after attack by unknown predator---survived and ran up the bills---claims were paid according to my policy---fast. lately just had a buch of cold laser treatments for her and again paid within days of submitting several bills. they are not cheap as KC gets older but their coverage for her and payments when problems occur have been great. Have to recommend with no reservations
Insurer: Embrace
By: steve
Be aware of “pre-existing conditions” that never existed!
My Golden Retriever, age 8, never had a health problem before 10/01/18, when she collapsed and died and gained consciousness after CPR was preformed. She was diagnosed with Dialated Cardiomyopathy and accumulated around $5,000 in vet bills over the past month. Pet’s Best is calling this a pre-existing condition, which is rather funny considering she never had any sign/symptom of it, and if we knew about it, we would have treated it long ago. It took the company 26 days to make this decision. I am left with the feeling that, because the claim was so large, Pet’s Best would have done anything to deny it. Now I will have to go through whatever appeal process and I don’t have great expectations for the overturning of the decision, based on Pet’s Best service to date. I will likely cancel coverage for all three of my dogs and transfer to another company.
Insurer: Pets Best
By: Melissa
You need to revise how you evaluate claims
The only reason I didn’t give this 1 star is because of the customer service I received before our pets surgery. They paid out his claim based on a generic list of injuries. Our little guy had to see a specialist for his fracture surgery, but because of his treatment, we were only paid out for a regular fracture. Which wasn’t what he had. Don’t get me wrong, what we got paid out is better than nothing, but not what it should have been. This is the only thing I have to judge nationwide by hence the low rating. Maybe in the future things will go better for us if the need arises to make a claim.
Insurer: Nationwide
By: Brittany