Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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You can stop looking..Nationwide is the Best
prompt service! easy claim forms! Have only used the vet line once, but I always remember how helpful it was!! 1
Insurer: Nationwide
By: Cassanadra
I love Nationwide Pet Insurance
Nationwide he always helped me out with my Pet Insurance Claims. They are always in communication with me and they are timely with their Claim Return. They are also always kind and understanding.
Insurer: Nationwide
By: Laurie
Excellent! The staff was very helpful and showed great compassion.
When your pup has a freak accident you don't think, just react. I want to thank Embrace for their genuine compassion and help during the claim process. Superb customer service and yes our girl, Pennee Lang, is 100% once again! Thanks to all!
Insurer: Embrace
By: Marian
Great coverage (if you have the right plan)
Nationwide has great coverage, but only if you get the right plan. They would not allow me to upgrade the plan for my second dog, which was a very unpleasant surprise. She had one anti-inflammatory shot and they denied her advanced coverage saying that she had allergies. Otherwise I would rate Nationwide much higher.
Insurer: Nationwide
By: Katie
Reliable
As a dog rescuer and an owner it’s best to have dependable pet insurance and so grateful that I’ve chosen the best one. Staffs are knowledgeable and my claims processed so quickly.
Insurer: Nationwide
By: Elizabeth
I have been waiting for payment for almost 90 days. Payment is late.
Hi, I have been waiting for review/payment of expenses since the first week of August. I called before I initially submitted to find out what documents were needed. I submitted everything that you asked for but then was told (almost a month later) that you need more documents. Now I’ve been waiting for almost two months to get an update.
Insurer: Nationwide
By: Jennifer
This place is the best!
They are extremely responsive and helpful! Extremely pleased.
Insurer: Figo
By: Sarah
Highly recommend Nationwide
Excellent customer service. They have been fantastic to work with. They give great explanations for billing questions. I recommend Nationwide to all my friends. I have never had any issues with reimbursement at all. They will email you with updates and even send an email follow up to check on your loved one.
Insurer: Nationwide
By: Mark
You make it easy
Always helpful and always quick with claims. You make it easy
Insurer: Nationwide
By: Kerry
Time sent in processing and type of communication
Based on the times we live in I think it takes too long for the claim to be processed. Also you guys only prefer to communicate via email which made sense several years ago. Text messages, and live chats on the site is today's preference. Need to get a little more efficient with your processes and communication. Also submitting a claim as an attachment on the site should be offered to your clients. Faxing is so outdated. Emailing is an additional step that can be avoided.
Insurer: Nationwide
By: ZAEENA