Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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This insurance is a blessing.
This insurance is so prompt to deal with claims! They also communicate clearly and promptly as well. We have had other insurance for our pets. Only Trupanion from now on!!!!
Insurer: Trupanion
By: Charlene
The best pet insurance
I am so happy I have trupanion, my dog had surgery and they made It so easy directly paid the vet so there was nothing to worry about - excellent company!!!!
Insurer: Trupanion
By: Joyce
I'm glad we got Nationwide Pet Insurance for our dog
We adopted a puppy (terrier mix) from a rescue. I researched online and decided to sign up for Nationwide on the Wellness Plan. Later on, we found out our dog had a condition that required expensive surgery. I submitted the claim and it took about 1+ month for review (after our deductible, submitting history record). Finally, we received news surgery is covered by our policy and we received reimbursement and are so relieved!
Insurer: Nationwide
By: Cindy
Exceptional in every way!!!
Started out with VPI approximately 20 years ago. I now have both the dog & cat insured. I tell everyone, if you have pets get this insurance. The professionalism, caring, & knowledge are something which is very difficult to find now. Thanks
Insurer: Nationwide
By: Barbara
So Easy To File The Claim and Very Quick To Respond And Pay
Nationwide made it extremely easy to file our claim, they responded very quickly...and then paid the claim in a very timely manner. It was easy to do and their help took a big load off of our minds as we anxiously waited for the results from our dog's surgery.
Insurer: Nationwide
By: Stacey
Easy process
I love this insurance no hassle no questions asked and I recommend it to all our clients since work in a vets office and know how hard it is to pay for services
Insurer: Nationwide
By: Nadine
Easy and Helpful!
When I adopted my Cairn Terrier puppy, I got this insurance and boy did it come in handy! Like children, you never want to take a chance with your puppy's health and with Nationwide being on my side (lol) I was able to focus my attention and concern on my puppy's needs and health! And most importantly not stress about the bill I would be receiving at the vet! Whenever I call they've always be eager to help and very kind. With every claim I submitted, I received a response back in a couple days and it resolved usually within less than two weeks!
Insurer: Nationwide
By: Emily
Love them, but I wish they covered at least a portion of medications
I am always very pleased with this company, and the service that I receive from them. I only wish they covered at least part of the medications for services rendered by me vet.
Insurer: Nationwide
By: Shauna
We are very thankful to be able to have this insurance for out pets.
We have had many cats and dogs and have had VPI/Nationwide insurance for them for the past 20 plus years. It has saved us many times. I love knowing that if something happens to one of them, we can go any where to the best doctor without having to worry not being able to afford it. Filing a claim is very easy and you can track the progress online. I am a dog trainer and recommend Nationwide Pet Insurance to all my classes and clients.
Insurer: Nationwide
By: Dirza