Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fantastic Customer Service
I didn't need to use Embrace for the first several years I had Bentley. He was just too healthy. His 7th year of life has brought about some older age problems and I've had to use the vet a few times. Embrace has reimbursed my reimbursable expenses quickly and, most importantly, explained them to me fully. I have been impressed not only by this, but also by the friendliness of their customer service representatives. l recommend Embrace fully.
Insurer: Embrace
By: Martin
Wow, Just Wow
Our dog Jake has never been sick until age 7, then out of nowhere it looked like we were going to lose him. After several tension fraught days and thousands of dollars, I remembered I had bought Embrace Insurance at a friends recommendation the first month I got Jake. I had never heard of Pet Insurance Review, so this was strictly a friend's recommendation. I wasn't sure what to expect after Jake got sick and we filed the claims, but we told ourselves we would be happy with any support at all. Embrace went way beyond that. They were fast, efficient, and reimbursed just as their website says. They are fantastic and I highly recommend them. We can't thank them enough for being there for Jake and us.
Insurer: Embrace
By: Vic
Embrace is an absolute lifesaver!
Recently, our girl had the terribly unfortunate diagnosis of squamous cell carcinoma, which brought on a few very expensive vet bills, including one for toe amputation. Embrace was absolutely exceptional- answered my many questions AND covered our bills. Luna is now living cancer-free.... Knowing we had Embrace on board helped make that possible. THANK YOU!!!!!
Insurer: Embrace
By: Melissa
The best experience chr
I say this every time I write a review but I don’t know where we would be without Embrace! Our beloved boxer was diagnosed with a brain tumor and we have had no problems whatsoever with coverage and getting our claims paid for. It’s allowed us to be able to help him remain comfortable on medication and get that his other health cared for. Judah’s survived his original prognosis so every day with him is a blessing. We would not have been able to provide him the care we wanted to keep him comfortable and manage symptoms without Embrace. Simply put; our dog wouldn’t be here without the financial help we get from Embrace. Claims paid quickly, I recommend Embrace to everyone I know has a pet, and I would work with them again in the future.
Insurer: Embrace
By: Christina
You are the best insurance company!
I am so impressed by your integrity and service! Thank you for approving my appeals to pay claims that were late due to using an old claim form. You are seriously the best. You have paid thousands in claims and allowed me to keep my dog's health stable for 3 years during an auto-immune illness that could have bankrupted me! I wish I could buy all my insurance thru you!
Insurer: Embrace
By: Tiffany
This is great coverage for pet
I have used nationwide insurance for 2 dogs. They have great coverage. They are quick with answers when i have questions. I have recommended them to friends in the past.
Insurer: Nationwide
By: Kimberly
Carlos was fine but I called to see where 4 claims are in process and he told me everyone had the flu and so it would be a while before my claims were even assigned.
Carlos was fine, but I called to see where 4 claims are in process and he told me everyone had the flu and so it would be a while before my claims were even assigned.
Insurer: Trupanion
By: Addie
You guys are the best!
You guys are the best!
Insurer: Trupanion
By: Amy