Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Still wonderful and courteous
This not my first time utilizing Pet Partners ... it is almost 3 years since our third golden passed ... however, today we just picked up our 4th golden mix ... and the services is still a wonderful and courteous as I remember. Thanks.
Insurer: PetPartners
By: Dale
So Far, So Good!
As I look back at the process we endured in filing claims for Maggie's TPLO surgery in early January 2018, I ultimately am pleased with the end results in having Embrace Pet Insurance. Once a few hurdles were removed, they paid quickly, efficiently, and were ALWAYS very cordial and helpful. My two "less than a 10" issues are: 1. It was extremely frustrating and difficult to get the medical history information that Embrace required when we originally filed the first claim for Maggie's surgery. I don't know if it was a disconnect between our vet and Embrace, or what, but Embrace kept saying they needed detailed medical record information for the full year preceding the beginning of Maggie's coverage. I felt caught in the middle and not able to do what needed to be done. Our vet kept saying they had sent everything requested. At some point, I was told they faxed over 100 pages to Embrace, hoping that will suffice! Regardless of where the problem was, I feel it would best serve Embrace insured pets to require that information at initial signup. Then we would have known what was covered, what was deemed "permanent pre-existing conditions", and what was "temporary pre-existing conditions". We have a second Golden with Embrace insurance, and I am dreading trying to get her detailed medical record information to Embrace. Putting that off for now! 2. Now I am concerned how filing these claims will impact future premiums and coverage. Will just have to wait and see what the coming years bring! Overall, I can't say enough nice things about each and every person that I spoke with, from the day I first contacted Embrace about getting coverage for my two Goldens through getting the claims finally settled. Great group of folks.
Insurer: Embrace
By: Sue
Every one I have spoken to over the phone has always been very very Helpful.
Every one I have spoken to over the phone has always been very very Helpful. Always a cheerful person to speak to. Thank you Trupanion
Insurer: Trupanion
By: Adela
Very helpful and friendly as always
Very helpful and friendly as always
Insurer: Trupanion Canada
By: Deanne
I tell everyone that your company is the best and highly recommend your company.
I tell everyone that your company is the best and highly recommend your company.
Insurer: Trupanion
By: John
I wish my health insurance was this good and easy to process.
This company has been so easy to work with from day one and the customer support is always incredibly friendly and supportive. They are very straightforward with what they cover and I appreciate knowing my animals are covered.
Insurer: Embrace
By: Kerry
Wonderful Insurance
Embrace has been wonderful. Our Tucker is having kidney problems, they have been great in covering some very expensive testing ! They process the claims right away , cannot say enough great things about our interactions working with this insurance.
Insurer: Embrace
By: Lee
ASPCA is extremely easy to work with -- great website and friendly reps!
Great people in Customer Service to work with, and the website is very easy to navigate
Insurer: ASPCA
By: Ken
Family Protection
Embrace Pet Insurance provides great insurance protection for your family member. They have great plans with a variety of options to choose from with reasonable prices and I love how they offer a wellness program that you can add to your policy. They also make it very easy for you to file your claims by providing various ways to submit your documents like mail or email. They also have a great customer service team who process your claims within one to two weeks and they are available to answer any of your questions. Overall I would definitely recommend Embrace.
Insurer: Embrace
By: Godsvessel3
Prompt, easy reimbursement!
Since we started, Nationwide has electronically credited our account with reimbursements, it couldn't be easier, and it's always prompt. Very satisfied customer.
Insurer: Nationwide
By: Andrew