Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Reimbursed cancer treatment claims promptly.
My 11 year old Golden was recently diagnosed with malignant melanoma. Embrace has covered the sizable vet bills related to his treatment and has processed and paid the related claims within a week. Am completely satisfied with their insurance coverage and customer service.
Insurer: Embrace
By: Craig
Policy really helps with the hard decisions.
When we got Dusty 8 years ago, a work associate told me about VPI as he covered his Golden Retriever. We really like the ease of making claims and the quick response. Great service and no hassles. We always joke that Dusty has better medical insurance than a lot of our human population.
Insurer: Nationwide
By: Donald
Excellent response time to email questions and claims
Excellent response time to email questions and claims. I would recommend this company.
Insurer: Nationwide
By: coleen
Easiest claims ever
Claims are quick and easy with the app. Most claims are processed with a few weeks. If I could change anything it would be to cover preventative medicine and to auto deposit claim refunds versus sending an email to confirm.
Insurer: Nationwide
By: Tina
Get your furry family ASPCA Pet Health Insurance!
In the past few months I had to take two of my dogs to the Emergency Vet. Daisy got in a dog fight and had a puncture wound on her face. She looked like a zombie with bright red blood in her white fur. I didn't have to worry about being able to afford the vet care that she needed, even though it was after hours for the regular vet. Then my other dog, Blueberry, didn't chew a rawhide enough and it got stuck in his digestive tract. We didn't realize he had a blockage until days later when he started to look sick. By then he was dehydrated and the situation was getting serious. While he was able to avoid surgery, he had to stay at the Emergency Hospital for over 24 hours on IV fluids, IV antibiotics and IV pain killers. The blockage was shockingly expensive to treat at $2500 without even needing surgery. ASPCA Pet Health Insurance processed the claims quickly and the refunded was deposited directly into my checking account. Thank goodness!
Insurer: ASPCA
By: Nicle
Easy to navigate web site, but slow in reimbursement
I love having pet insurance for my dog - being able to download a prefilled out form makes things very easy. The web site is easy to use and easy to get claim status. I only used the call-in service once, but was pleased with the result. Only one complaint - it takes too long to get reimbursement - I find it takes about a month and I'd like to see this improved.
Insurer: Nationwide
By: Karen
Superb Service
Millie was recused from a shelter in January 2016 and she has been a blessing to our family. When we adopted her, we decided to shop around for the BEST pet insurance so that we wouldn't worry about making tough decisions on vet expenses. After receiving several quotes and reading tons of reviews, we decided the BEST and most AFFORDABLE pet insurance was through Nationwide Pet Insurance. This has been the best decision I've ever made! All my claims have been paid shortly after submission, and Customer Service is always helpful and super friendly. It gives me peace of mind knowing that Millie can go to the vet whenever she is feeling poorly or needs surgery and my out of pocket cost is 10% of the total bill. The monthly charge I'm paying is well worth every penny. Thank you Nationwide!
Insurer: Nationwide
By: Chrystal
you are the best
I had other polices not happy with them, so I switched to Nationwide and very happy with the customer service.
Insurer: Nationwide
By: Imelda
Takes over a month to respond to a claim!!
It takes WAY TOO long for someone to look over the receipts and approve or reject a claim. The last claim I submitted had ALL the receipts and was a large dollar amount. I didn't receive an email until a month later that they thought I was missing something. I wasn't missing anything and resubmitted the SAME receipts and finally got an approval. I would NEVER recommend Nationwide to anyone. The only reason I use it is because we get it through work. Very disappointed on how long it takes to get anyone to respond to a claim. Every claim I have submitted has taken a month or longer to process.... It's incredibly ridiculous.
Insurer: Nationwide
By: Toni
Nationwide is definitely by your side
Nationwide has got my vote for pet insurance. My baby Orion is my life and you all have been terrific...Thank you
Insurer: Nationwide
By: Caroline