Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws helped make a stressful time much easier!
I bought pet insurance when my dog was still a puppy and figured I wouldn’t need it until she was an old dog. I never expected my three and a half year old dog to need more than regular vet visits - but she tore her cruciate ligament while walking, just walking. It was unexpected as she was a healthy, active, and very physically fit dog. I was looking at a big surgery and thousands and thousands of dollars in bills. Healthy Paws made this incredibly stressful time much easier - I was able to upload all of her medical information and bills on their website and it was approved within days. Within a week of approval I received a check and an email from the company checking in to see how my dog was doing. I am thankful to have had Healthy Paws so that my pet could get excellent medical care. Life is unexpected and you never know when you will need health insurance, and the same goes for our pets!
Insurer: Healthy Paws
By: Elisabeth
Good Service and Fair Price
I think the insurance is really beneficial! It gives me peace of mind, a decent amount of back after services, good customer service and quick responsiveness. It is also very easy to use.
Insurer: Embrace
By: Alexia
Amazing company!
Embrace has been so amazing. Our dog got a fungus infection and needed a lot of treatment and procedures and they covered everything as it stated in the policy. It was easy and got our refund very quickly. Highly recommended!
Insurer: Embrace
By: Renata
Nicole was unable to resolve the issue as it an issuer that requires management to review.
Nicole was unable to resolve the issue as it an issuer that requires management to review. I have had nothing but positive experiences with Trupanion, hopefully this track record will continue.
Insurer: Trupanion Canada
By: Darlene
Awesome service,
Awesome service, very simple and easy!
Insurer: Trupanion Canada
By: Blake
Trupanion was there to offer support and help guide me though the claims process!
When my dog was sick, Kelcie from Trupanion was there to offer her support and help guide me though the claims process!
Insurer: Trupanion Canada
By: Siri
I have been so happy with Trupanion from quote to claim.
I have been so happy with Trupanion; from quote to claim. I never expected to use the insurance so soon after getting my puppy. Unfortunately, she's had some minor issues which have been costly. Trupanion has been a lifesaver. Everyone I have spoken with has been extremely friendly, empathetic and knowledgeable. When I called and reached Kelcie, her first question was "how is your dog doing?" That question speaks volumes about Trupanion's customer service.
Insurer: Trupanion Canada
By: Melissa
Very friendly and quick service.
Very friendly and quick service.
Insurer: Trupanion Canada
By: Debbie
You guys are the best.
You guys are the best. This particular call was only to ensure my bill was paid - but when my dog has a real health issue, you're always there, and your employees always express sincere concern. Thank you!
Insurer: Trupanion Canada
By: William
Amber was very helpful
Amber was very helpful also noting how long it was taking to process my claim that I filed.
Insurer: Trupanion Canada
By: Debra