Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Responsive and caring.
Responsive and caring.
Insurer: Trupanion
By: Karen
Sam was very pleasant to talk to.
Sam was very pleasant to talk to. She empathised with theissue I was having but told me I had to wait 3 days for another person to give me a decision on my veterinarians appeal since they had the weekend off. Really?Shouldnt another person be able to handle an appeal in a more timely manner?I had no choice-Sam said they had to read 9 pages of notes,whats that like 15 mins to 1/2 hour?Well I dont know the inner workings of an insurance company but did appreciate Sams willingness to help resolve the issue.Hope I get an answer today
Insurer: Trupanion Canada
By: Christine
Friendly and quick responses.
Friendly and quick responses.
Insurer: Trupanion
By: Johanna
Ashley was very helpful
Ashley was very helpful
Insurer: Trupanion Canada
By: Barrie
Every person I have spoken to has been helpful caring and concerned
I have had to call customer service 3 or 4 times in the last couple of months & every person I have spoken to has been helpful, caring & concerned. Love Trupanion!
Insurer: Trupanion Canada
By: Kerri
Always have had great service from Trupanion
Always have had great service from Trupanion
Insurer: Trupanion Canada
By: Sue
Sam was very pleasant to talk to.
Sam was very pleasant to talk to. She empathised with theissue I was having but told me I had to wait 3 days for another person to give me a decision on my veterinarians appeal since they had the weekend off. Really?Shouldnt another person be able to handle an appeal in a more timely manner?I had no choice-Sam said they had to read 9 pages of notes,whats that like 15 mins to 1/2 hour?Well I dont know the inner workings of an insurance company but did appreciate Sams willingness to help resolve the issue.Hope I get an answer today
Insurer: Trupanion
By: Christine
Ashley was very helpful
Ashley was very helpful
Insurer: Trupanion
By: Barrie
My dog has had Trupanion for over 5 years
My dog has had Trupanion for over 5 years and unfortunately I have had to submit more than one claim during this time. The response from Trupanion is always quicker than expected and thorough. They make it easier to deal with your dogs sickness/injuries by making all claims and procedures hassle free. I dont know what we would do without them!
Insurer: Trupanion
By: Francine