Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Cami is feeling MUCH better.
Cami is back to playing ball and frisbee and continues to do more with her leg each week. I'm really happy with my insurance experience and I will definitely renew for next year. You paid me within the guidelines that you promised and it was pretty seamless. This is my first dog in nearly 20 years (we've had many cats) and I have never purchased insurance for my pets before. What a great introduction to pet insurance!! Thank you for everything and Cami says thanks,too!
Insurer: Nationwide
By: Linda
Better understanding of coverage
I called this morning to try to better understand what type of coverage I will have should I proceed with a treatment for my cat (Hyperthyroidism). When I specifically inquired about the I-131 treatment, the ph representative could not confirm or deny the coverage, kept misunderstanding my questions, and only when she did (after I explained several times), she yet again would not say what type of plan or reimbursement I will be receiving. As a customer, how can I decide what level of financial responsibility I am willing to incur if no clarity is given about coverage? I was not asking to have a claim pre-approved, all I was asking was for a better understanding of my plan. This experience has truly given me the desire to cancel it altogether!
Insurer: Nationwide
By: Betina
So, so very thankful I bought this policy
We have had multiple issues with our 2 1/2 yr old Hank, ranging from TPLO surgery for torn ACL/CCL to choking because of ingesting unknown substance to allergic reaction to plate from TPLO (causing multilple infections) and then plate removal. These ranged in cost from over $4000 (TPLO), $1500 (plate removal) to several hundred for various xray, etc. All these occurred in less than 10 months. I have NOT waited more than 2 weeks for ANY re-imbursement. And all have been fully what I calculated. I can only guess for those not having the same results that perhaps their vet did not complete all the paperwork properly. Once our vet filled out initial paperwork, following claims were so simple to complete. I could not be happier with Embrace. I am SO thankful we took out the policy when our dogs were healthy!
Insurer: Embrace
By: Nancy
excellent coverage in a timely manner
Nationwide has been great with everything that has been going on with my sick dog. They pay in a timely manner and are very helpful if you need to speak with someone.
Insurer: Nationwide
By: Jenifer
You execute on everything you say you will
You’re service has been excellent for my dog and you process all paperwork in a timely manner. It could be faster but it’s always done.
Insurer: Nationwide
By: Mark
Amazing company
I'm thankful that I had Trupanion Pet Insurance last month. I lost my dog a few days after getting hit by a car. The vet bills were adding up and in the end I still lost my precious dog. Trupanion was there to help with starting my claims and keeping me posted with the pet portal on the website. They took care of 90% of the bill, which I am so grateful I had the insurance to begin with. You pray that you never need to use it, but when you do-these people who work for Trupanion are amazing. They are pet owners too and even sent me sympathy cards after hearing she passed. Amazing company, excellent staff.....I just cant say thank you enough. THANK YOU TRUPANION!
Insurer: Trupanion
By: Jill
Thorough
I have used Nationwide for several years. I am so glad I have it to take care of my dog. This year seemed to be the year we really needed their help. From a back injury, to some type of problem causing major irrigation to his face - they have been there to support us. It is very easy to file a claim on-line or through the mail. Usually within ten days, we have notification of coverage. I would highly suggest Nationwide Pet Insurance for your pet.
Insurer: Nationwide
By: Leslie
Excellent pet insurance!
Highly recommend Healthy Paws. No questions or delays in processing claims. Reimbursements were received within a few weeks.
Insurer: Healthy Paws
By: Carol
Everything was handled efficiently
Everything was handled efficiently and directly between the veterinarian and Trupanion. Even though I didn t receive coverage for all my submissions, I was well informed as to the reasons why.
Insurer: Trupanion Canada
By: David