Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast, Helpful, Trustworthy
Embrace has met and exceeded my expectations. They are super fast in responding to claims and they also offer a pet wellness hotline for emergency situations. Zero complaints, nothing but praise.
Insurer: Embrace
By: Mike
Great response from Nationwide!!!
Excellent service
Insurer: Nationwide
By: Frances
Thank you for helping me to provide the best care for my dog
You guys are great! So easy to work with & always helpful & polite. I love that I never have to worry about the costs of tests that my dog needs - I can do what’s best for her knowing that she has the best pet insurance. Thank you - we love you!
Insurer: Nationwide
By: Jen
Love Nationwide Pet Insurance
I have had Nationwide Pet insurance on my little Toy Poodle since I adopted her, and I am very pleased with it. It pays what it says it will pay and it pays in a timely manner. It takes good care of my little girl.
Insurer: Nationwide
By: Patricia
Covered expenses exactly as promised with no surprises
I was so pleased and surprised with the process of submitting a claim and the payment. Both procedures were covered as promised in our insurance coverage plan. I was nervous that there would be some shady insurance loophole or grey areas that would prevent full recover. But nationwide pet insurance has proved itself to be reputable and trustworthy in my eyes. I’m so pleased I decided on Nationwide pet insurance over the many other providers. Their coverage is complete and makes you feel like they truly value pets as family members.
Insurer: Nationwide
By: Rachael
So glad we have pet insurance!
Friends recommended Nationwide before we even got our first puppy, and given all the issues she has had it has been fantastic. With allergies or illness the claims are reasonable, explained and timely.
Insurer: Nationwide
By: Doreen
I love that health care decisions don't have to be made purely from a financial perspective
We have 2 dogs insured and I am happy that we have the coverage. Thinking about this particular claim I am not as satisfied as I have been for previous claims. I am not clear why certain items were not paid and I find the information difficult to follow. I really wit=sh that there was a place to view an overall summary of benefits paid - where we are with regards to the deductible. When it shows that the annual benefit have been paid or the total allowable has been paid, it would be really nice if that information was included. I am sure if I took the time to call I would get my questions answered. It just seems that it would be easy to provide a summary of the total paid vs the deductible and for items that have an allowable dollar amount - what the amount is would be great.
Insurer: Nationwide
By: jacquie
Fast, Easy Claim Processing
I purchased this insurance for both of our new Lab puppies and have been very pleased with both the coverage and the speed and ease of claims processing.
Insurer: Nationwide
By: Matt
Slow and unresponsive
I signed up for pet insurance through my employer after having assessed the pros and cons financially of obtaining full medical coverage for my fur baby. Although the cons would have won the argument, I did sign up for this coverage and decided that in order for my dog to stay healthy, I would have his teeth professionally cleaned since I’ve not been able ever to brush his teeth. It’s been months now that I submitted the claim and -NOTHING from Nationwide. On paper it seemed like great coverage, in reality it’s been abysmal.
Insurer: Nationwide
By: Anna